Vieraskäyttäjä
19. elokuuta 2024
Truly a disgusting establishment with horrible service. We checked in on 8/17/24, we’re moving across the country and have two car loads worth of stuff including two service animals. After we unloaded, I went through the unit and noticed how dirty it was, despite the smell of floor cleaner. There was nasty stuff crusted all over the hair dryer and walls, especially in the bathroom near the toilet. Stains and the sheets as well. There was a cloth chair in the room and I had gone to tip it over so our animals don’t try to hide under it and get stuck and upon doing so, we found a spider underneath that laid several huge eggs on the bottom of this chair. Almost dime size egg sacks. I called the front to ask of the chair could be removed and the maintenance guy was super rude and unprofessional, seeming mad that we didn’t want this BUG INFESTED chair in the room with us. Immediately after that we packed up our stuff and went to the front desk to check out and asked about a refund as the room was disgusting. We were told that since we were there for 3 hours that we could not get a refund. We were NOT there for 3 hours. We were there for barely over an hour. Again, we are moving across the country. We are a military family and have a lot of stuff to take with us, and to unload at each hotel along the way. It’s not like we were there for several hours and just randomly decided to change hotels and ask for a refund. YOUR HOTEL IS DIRTY, BUG INFESTED AND HORRIBLE SERVICE! I will be contacting corporate about the way this location is being run, and obviously not cleaned.
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