Post Lech Arlberg

Tragic aftertaste... 2024-02-29, we had dinner with the whole family at their seemingly nice restaurant, a pleasant experience despite a bit arrogant staff. Later in the night at about 00:30 3 of us started to feel really sick and throw up profusely, this went on for more than 24 hours. My son ate half of his schnitzel and me and my daughter tasted his schnitzel, my wife who didn't taste it didn't get sick. I can say with certainty that the schnitzel was what made us sick. When my wife went to speak to the management she was treated arrogantly, they had no understanding they just said they serve 100's of schnitzels and offered her 50euro!! You can keep the money, she said and finally left. I think the least they could have done is show understanding for our complaint and at least offered to refund the entire bill (220 euros). We have had 2 whole days ruined by this. Terrible.

We stayed here for one week during February. The service was great, especially the service from Majid. He was very kind and so helpful during our whole stay! The tea-time with him feels like coming home. We really enjoyed our entire stay here.

There hotel is beautifully clean and the rooms seem reasonably well appointed. The half board dinner was pretty good - even if the second course seemed to be a drink of orange/melon or similar. But that is where it stops really. The host claims to be 'passionate about hospitality' but we found this far from the case. The online check in, although the website saids it worked, it did not and reception were not helpfu - asking for dates of birth out loud so the receptionist can plug it into his iPad was not best practice by any means, Our initial quick tour included the fitness room although 2/3 of the machines did not work and the staff's comments suggested that this was a long-standing issue. We stayed for nearly a week in a mid-priced room and we asked for a nespresso/coffee machine. "No you can't have one as you are not in a suite" OK - but essentially this means the hotel is saying 'we know what you want to be happy and we have it but we are just not going to give it to you". Thanks! PS if you look on the website you won't find mention of a coffee machine in any room. This attitude pretty much prevailed throughout our stay. On check out it was pouring with rain (thunderstorm in progress) - did reception offer an umbrella? You can guess the answer! Lots more to say but in summary does this deserve to be #42 in hotels in Lech - yes in my view - and maybe lower if there were more choice in the area. Oh and if you want a wine that is south of the Alps then good luck looking for it - I understand a focus on Austrian wine and would be more sympathetic if the hotel did not plug its own Schloss most of the time. Austrian wine tasting? - yes but only if you want to taste the Hotel's wine! Very disappointed overall but I would also say some staff (Athena, Denis, Ivana) were really good and credit to them for a great service.

So gut mein Besuch auf der Terrasse dieses Hotels zum Abschluss meines Urlaubs auch begonnen hat, so katastrophal hat er geendet. Der erste Kellner der mich bediente war aufmerksam und trat gleich mit mir in Kontakt als ich ankam. Die Bedienung ging rasch und freundlich. Soweit so gut. Als sich dann eine dreiviertel Stunde später meine Begleitung zu mir gesellte, warteten wir trotz versuchter und gescheiterter Kontaktaufnahmen mit dem Servicepersonal beinahe 30 Minuten bevor wir wahrgenommen wurden und sie ihre Bestellung aufgeben konnte. Diese Bestand aus zwei Getränken. Nachdem das geglückt war vergingen 15 Minuten bis wir einen anderen Kellner erwischten und nachhakten wie es um die Bestellung stand. Dieser entgegnete, dass man im Urlaub wohl entspannter sein sollte. Einen Kommentar den ich überaus frech finde. Die gewünschten Getränke schienen aber offensichtlich nicht im System auf, da er nur in pampigen Ton fragte ob der Tee (das war meine Bestellung) nicht bereits gekommen sei. Anschließend nahm er dann doch die Bestellung unserer restlichen Getränkewünsche widerwillig auf und suggerierte wir könnten auch gleich bezahlen und gehen. Was wir im Nachhinein betrachtet auch tun hätten sollen um wo anders unsere Getränke zu konsumieren. Meine Begleitung entschied sich dazu gleich zu bezahlen, während der Kellner noch bei unserem Tisch stand bevor es nochmals so lange dauern würde um bezahlen zu können. Der Kellner nahm die Bezahlung entgegen ohne eine Rechnung anzubieten!!! Andere Kellner*innen gingen ein und aus, sowie jener der die Bestellung widerwillig aufgenommen hatte. Etwas später kam eine Food-/Drinkrunnerin nicht wirklich zielstrebig auf uns zu und wollte uns zwei Gläser mit einer Flasche Mineralwasser hinstellen. Nachdem wir ihr sagten, dass dies nicht unserer Bestellung entspricht brachte sie es zu einem Nebentisch nur um dann von einer Kellnerin wieder zu uns dirigiert zu werden. Auch dieser erklärten wir, dass wir dieses nicht bestellt hatten. So nahmen sie das Mineral wieder mit. Einige Minuten später brachte dann, zu bemerken wieder ein neuer Kellner, das Mineral mit Zitronensaft. Eine systematische Einteilung der Tische mit Zuständigkeit der Kellner*innen war zu keinem Zeitpunkt ersichtlich. Von unserem Coca Cola fehlte dennoch jede Spur. Wieder einige Minuten strichen ins Land bis dann auch dieses unseren Tisch erreichte. Auf unsere Bitte wurde uns von einer Kellnerin WORTLOS eine Rechung über 22,30€ gebracht, welche die ganz aktuelle Uhrzeit hatte inklusive etwas Kleingeld. Der Kellner hatte von uns in erster Instanz 23,80€ verlangt. Unser Rechungsbetrag, auf dieser Rechung, belief sich allerdings nur auf 22,30€. Zu viel verlangen und ohne Rechnungslegung ein absolutes No-Go. So gut mein erster Eindruck auch war, hat die restliche Erfahrung diesen leider ins absolute Gegenteil verkehrt.

We arrived at the gasthof for lunch and afternoon spa with great expectations. The building is fantastic and very historic in the center of Lech. The lunch started with one dish being served 15 minutes before the others. We had a spa appointment later and in the end due to the lateness of food arriving one of out party didnt have any lunch. At the spa they had cancelled the reservations due to sick staff, but never notified any of us. We could have continued lunch and/or made alternate plans. The actual spa experience was a nighmare where also out children were treated like they were not welcome. Incredibly rude. The staff seem reluctant to interact with non-austrian guests in general. This seems to be issue. Certainly it seems Austrians would be treated reasonable. A lot of eye-rolling at foreigners. Would definitely not recommend this place for foreign guests.

Went 2 families with 2 kids for lunch followed by spa treatment for the 2 ladies. Because of a 45 min delay in serving food I did not get lunch before the spa treatment. The person administrering the treatment but the person at the reception treated me extremely arrogant. Was not offered a locker or robe up front. Received the spa treatment in my skiing underwear. No soap in the shower. My overall feeling was an extremely arrogant attitude from the staff.