La Fiermontina Luxury Home Hotel

Look at the management responses to criticisms of this hotel and that tells you everything you need to know. The responses are entitled and condescending and it's always the guest's fault. Welcome to La Fiermontina. As others have mentioned, the breakfast people are delightful. Perhaps they should run this hotel. Instead it's run by a wealthy Italian family as their pet project, but frankly feels more like an expensive guest house where the guests are a bother once they have provided their credit cards. This is not a 5-star experience, from the bedding to the towels to the cheap soaps in the bathroom. The expectations are set by the pricing and if this hotel were less expensive I would have no problem giving them a higher review, but they are charging 5-star rates for 2-star service. Their photos online are very deceptive. The rooms look huge, and they market a very basic small room as a "junior suite" which overlooks the entry area and hallway. I think if they were more realistic in how they portray and describe the rooms it would lead to less guest disappointment based on our experience and the reviews. And no way will they move you to a nicer room... this is what you booked, and this is what you get, goodbye we have things to do. This property has potential if it were better managed, but given the prices, the value is not on offer. Let's wait for the management response to this review. Somehow it will be my fault "If you want a suite, book a suite" without really any intention of taking the constructive feedback many guests have provided, and implementing changes. La Fiermontina is a sad tribute to bygone days.

I have never been more disappointed in a luxury hotel. $1500 per night. We love design hotels, but this is all design no hotel. Housekeeping didn’t come for 2 days of our 3 night stay. When they did come they didn’t change the sheets or at least the pillow cases. They will only give you one room key. The room is very dysfunctional. No hooks for robes or towels so everything is constantly damp. We were in the pool suite….but it’s barely a pool and tepid in temperature. The breakfast is mediocre. They bring you one croissant to share. Eventually I figured out there was a small buffet of carbs in the back, but no one told me. And I asked for management to talk to me at checkout and no manager met me so don’t do the TripAdvisor response of “I wish you’d told us you were underwhelmed”

In a city where you can stay at another property for a fraction of the price and it would be better, or equivalent value, I would stay somewhere else. Property is pretty - garden, art, and furniture. Quality - The actual rooms, bed/bedding, towels, etc. for the price is not worth it. Bedding was super cheap. Showers didn’t drain well. Blinds didn’t fully close. Not 5-star hotel quality at all. - We paid $500+ a night (for the worst room on the property - blinds didn’t close, close to entrance / main building where many enter). Poor service: - We asked for water to make tea and they told us to get it from the bathroom sink in our room lol. - The restaurant experience was terrible - if you’re going to try and serve a unique dining experience you need servers who can “sell” the menu and the experience. They were nice but just really green. Didn’t explain anything on the menu (i.e this pasta is served cold, vs most pasta dishes that are served warm for a main dinner dish). Continually tried to push 50euro per glass of wine (even after saying we didn’t want wine). - Servers in the morning were lovely and the breakfast was a really nice buffet, probably the only thing worth your money, but if you’re like us, we don’t eat breakfast. We felt we had to try though just to justify our payment for the hotel. - The worst part is that we found and killed multiple spiders in our room. My boyfriend was mauled by spiders in our room at night. He woke up with at least 6 spider bites. We asked for something from first-aid. They gave him a spray to use and then told him they needed it back for emergencies! This was an emergency. They should have went to the pharmacy for him. We thought maybe just we were unlucky, but friends of ours stayed in an even more expensive suite and found ants all collected under a towel in the corner of their bathroom. Staff was nice but just didn’t know how to deliver a truly 5-star hotel experience, and we’ve had experience at other 5-star hotels. Save your money and stay somewhere

This is an incredible hotel for art lovers. Intriguing history. Beautifully decorated and very helpful staff. We loved it!

La struttura è molto bella, come la stanza. Ospitalità e servizio eccellenti, e la posizione è decisamente ottima, sia per l'arrivo in macchina che per la vicinanza al centro. L'accoglienza, la cortesia dei collaboratori dell'hotel e veramente degna di nota. Ottima esperienza da consigliare senza alcun dubbio!

This luxury home is very well located at the centre of Lecce, only few minutes away from Santa Croce. Attention and quality of service, kindness and friendliness of the staff is what we will remember of the hotel staff. To note, an excellent breakfast is served every morning with a large choice of cooked food and fruits. A top property!