My Place Hotel- Nashville East-140/Lebanon, TN

Assigned a room that was dirty, with an unmade bed and someone's dirty underwear left on the floor, plus a dirty bathroom! After reassignment, the second room appeared made up and cleaner, although it smelled musty. Beware- The description of a "fully equipped kitchen" is misleading. Apparently, this means appliances ONLY, at this hotel. There were no cups, plates, bowls, silverware, pots or anything else you'd expect to find in a "fully equipped kitchen" with a refrigerator, cooktop, and microwave. Upon asking at the front desk, we were given 2 paper plates, 2 disposable cups, and 2 packs of plastic wear (with knife and fork only). When purchasing cereal at the facility the next day, I asked for spoons, was offered plastic wear packets again with a suggestion to use the forks!!! I had to ask for spoons with which to eat the cereal sold on site. I was offered one plastic spoon and had to ask for another as there were two of us. The front desk assistant, after the first room check-in was embarrassed, apologetic, and tried her best to resolve the bad situation. She was very nice. This was not good value for money, and unless I receive an acceptable explanation, or description of what our experience should have looked like, we will not be staying at My Place Hotels again.

The toilet had not been cleaned properly, room was musty, air conditioning made noisy rattle, bedding was clean & comfortable. Friendly staff.

Clean! I stayed when the hotel was brand new and my recent stay the room was just as clean. Im very satisfied.