Beaverbrook

We have just returned from a weekend here with family. The hotel grounds are very impressive and we were blown away by the sheer extent of the estate. The rooms were nice, plenty of space and nice finishing. Every surface has something on it though so a night mate if you have “stuff” you need to put out. Not huge amounts of storage so only great for a couple of nights (which we were). The spa facilities were lovely and well appointed, surprised though that despite it being a brand new offering, the layout was odd, most places changing rooms have direct access to the pool. Japanese restaurant was very enjoyable, unlike other reviews, i think it’s where you expect it to be in terms of value. Bar service was good and attentive, with great drinks selection. We did have some issues with plumbing in the village, however it didn’t overly detract, it just meant we had people coming and going to repair, or water everywhere in bathroom. Breakfast buffet in the village is a sorry affair however, i mean put some actual effort in, this is not meant to add drama, it would look at home in any standard hotel charging much less. Was also a shock to then find the hot food chargeable despite the poor continental offering. All in all, another fine resort in the country, are there better, possibly. I think where others have done well, is making the service feel relaxed and at home, the service in most instances here are a throw back to the old school style of service, some may prefer it i guess.

My husband bough me a voucher to use the Spa, paid over £300. I wasn’t feeling well the day before I had the booking so asked to move the date by two weeks or so but was told no. The next day I tested positive of Covid so contacted them and asked for the booking to be moved but was told no because the cancellation policy is 48 hours! I emailed the General Manager but didn’t hear back. Very disappointing in deed.

We have stayed several times and always enjoy our stay. The food is great, particularly at the Japanese. If you would like a relaxed stay where you dont do much but enjoy the spa, restaurants and surroundings, i would highly recommend. The service is faultless. Having stayed since a few times since opening, i would say the Ian Flemming room had a couple of decor issues (it appeared the radiator had leaked onto the textured wallpaper) and while i appreciate this cannot be fixed immediately, at these prices this should be rectified quickly. The view from this room is however, stunning!