Beaverbrook

Do not stay here ! This has been an incredibly poor experience with Beaverbrook hotel. I'll provide a detailed summary below Number one when I booked the hotel the two nights with my daughters they took payment three times from my debit card and none of these went through and was shown as pending on my account. As a result a very large sum of money was held on my account and I couldn't get this money back onto my account for over a week and as a result I missed my mortgage payment and as such this reflects on your credit rating. No one in the senior management got back to me about this I should have trusted my instincts and not stayed at the hotel although I continued with my booking and when we arrived at the hotel the first day in our room the heating wasn't working at all. Its done by under floor heating and the temperature didn't get above 16° and as such the room was really cold and I ended up with a fever and was really sick and had to go home the next day. I asked the hotel to credit one night of my stay due to the fact that the heating wasn't working in the bedroom and they refused to do this I then arrived home and on the next day to my dismay they had taken nearly £900 out of my account with no e-mail no phone call no justification for this not even a phone call does ask me how I am and how I'm feeling. It turns out that overcharging by nearly £400. The remaining amount was for a number of meals we had at the hotel during our limited stay. It then took nearly two weeks after chasing multiple times to get the money refunded which they overcharged me for. This has to be the worst five star experience I've ever had with any hotel and even if these even if these occurrence in occurrences hadn't have happened I can let you let you know that the quality of the offering there is poor. Depending on where you're staying you have breakfast in different areas and you are not allowed within the breakfast rate to dine in other areas only in the area that's designated for you. Upon having breakfast in the garden area taken there in the cart by Jose (Jose who is the warmest and very nice out of all the staff working there the rest of staff don't make any eye contact on our incredibly cold that sort of traditional British coldness we've become accustomed to and lack of warmth we've come to class as normal in the UK) there was no one to greet us, and Jose had to look around for a member of staff to seat us. This whole breakfast experience is very poor constantly asking for coffee and to be served in a timely way. It could be quite clearly seen that the male member of staff was not happy working there and the most the work was being delegated to a young lady but it was but was woefully understaffed. Lunch at Mrs Beeton's was passable, with better staffing, but their rendition of kedgeree was really quite awful. It was basically boiled rice with some vegetables and fish added in, with no attention to spicing, and it was really poor. I can tell you th

Visited for a spa day ( or rather morning in my case as we had an event to go to ). First impressions- it's nice, clean and tranquil. I arrived just afternoon 9 am on Saturday morning and was the only person in the spa . Outdoor pool was lovely and warm, Indoor pool - was also quite warm - it's personal preference but I prefer colder water to be able to do laps though appreciate its family pool and therefore higher temperature. No cold water plunge facilities either. I agree that layout of spa and changing rooms is a bit odd and post treatment I didn't have a lounger to myself as all 4 were occupied. Massage was nice -but not to my liking as was not working through any knots - personal preference but I prefer a treatment where my body feels like new after . Anyway, it was okay overall. What I did find quite odd is that firstly, the spa receptionist took me on"a spa tour " choosing to first head to the kitchen to get water for another guest without offering me any . Odd borderline with rudeness and totally unnecessary. When asking that same lady whether I needed to book deli as my partner was looking to join me for lunch I was told ..... "Oh no, that's not allowed " . My partner did join me after for a coffee as I figured it's best not to ask questions as the answer in most cases was " No, it's against the rules" and we did have a coffee and cake but it's beyond me why after solo spa experience I can not have a lunch/coffee with plus one . Staff in cafe were very nice but what I did find quite unprofessional is that I asked for an oat latte and was served dairy instead. Thankfully I am not allergic but considering recent lethal cases when served allergen I am amazed staff were totally blazze about it and didn't seem to care at all. The hotel itself was nice- main building a bit underwhelming inside but grounds are beautiful and very well looked after. Overall , mixed feelings -I might be back one day but not in a hurry.

We have just returned from a weekend here with family. The hotel grounds are very impressive and we were blown away by the sheer extent of the estate. The rooms were nice, plenty of space and nice finishing. Every surface has something on it though so a night mate if you have “stuff” you need to put out. Not huge amounts of storage so only great for a couple of nights (which we were). The spa facilities were lovely and well appointed, surprised though that despite it being a brand new offering, the layout was odd, most places changing rooms have direct access to the pool. Japanese restaurant was very enjoyable, unlike other reviews, i think it’s where you expect it to be in terms of value. Bar service was good and attentive, with great drinks selection. We did have some issues with plumbing in the village, however it didn’t overly detract, it just meant we had people coming and going to repair, or water everywhere in bathroom. Breakfast buffet in the village is a sorry affair however, i mean put some actual effort in, this is not meant to add drama, it would look at home in any standard hotel charging much less. Was also a shock to then find the hot food chargeable despite the poor continental offering. All in all, another fine resort in the country, are there better, possibly. I think where others have done well, is making the service feel relaxed and at home, the service in most instances here are a throw back to the old school style of service, some may prefer it i guess.

The Japanese restaurant is living off its past reputation . The food, regardless of other supposed rave reviews, is not nice, & very expensive . Many dishes seem to have little authenticity to Japanese cuisine . The slow cooked veal cheek tasted as if the alcohol had not been cooked off and was akin to a badly prepared school food stew. I have had nicer food in an NHS hospital and I am not kidding. We asked for chicken teryiaki which they made a big fuss of serving for my son from the children's menu- again nothing teryiaki about it. Would not be surprised if it was staff food - another sort of chicken stew . I very much doubt the chef is Japanese or even Asian.

My husband bough me a voucher to use the Spa, paid over £300. I wasn’t feeling well the day before I had the booking so asked to move the date by two weeks or so but was told no. The next day I tested positive of Covid so contacted them and asked for the booking to be moved but was told no because the cancellation policy is 48 hours! I emailed the General Manager but didn’t hear back. Very disappointing in deed.

I recently stayed at the Beaverbrook Hotel in Leatherhead, and it was an unforgettable experience! The rooms are spacious, cozy, and impeccably clean, with luxurious bathrooms that felt like a spa retreat. The food was divine, and the cocktails were deliciously crafted, making each meal a delight. I highly recommend this hotel; it’s one of the nicest places I’ve ever stayed in England!