Druids Glen Resort

This review pertains solely to the breakfast service. I have previously dined at this hotel for lunch, which was a pleasant experience and the hotel itself appears charming However, I want to be clear that my comments here refer only to the breakfast service While the food was good and the waitstaff were attentive and courteous, our experience was entirely overshadowed by the conduct of the breakfast shift manager or supervisor- whose name was Tony (or possibly Tommy). His behavior was shockingly unprofessional and deeply disrespectful toward his team. Throughout the breakfast service, he was audibly barking orders and reprimanding staff in front of guests, creating a tense and uncomfortable atmosphere. It was extremely disheartening to witness such treatment, especially considering how hard the waitresses were working to ensure a pleasant experience for everyone. I am genuinely surprised that a hotel of this calibre would employ someone who displays such a lack of professionalism, training, and basic respect. Equally concerning is the apparent lack of accountability--how his superior allows such conduct to continue unchecked is beyond me, As a frequent traveler, I have rarely encountered anything so disturbing in a hospitality setting. My business associates, who are currently staying at the hotel, asked if I would consider staying here in future. Based on today's experience (Thursday), I will not be returning. I cannot in good conscience support a hotel that tolerates workplace bullying. I sincerely hope this feedback reaches someone in management who values the well-being of both guests and employees. This kind of behavior has no place in any professional setting-let alone one that aspires to high standards. Appalling!!

I can only echo everything others have said. The Easter weekend in April 2025. Absolute chaos. Not a five star experience. The staff were all lovely and the property is lovely but it was, as another reviewer said, like centreparcs and not a 5 star resort. No one wants to be having an after dinner drink in the bar area where food is still being served at 10pm, kids are running wild and the lights on full blast. Cold breakfast buffet style no table service and having to go to other tables for your own condiments. Messy tables while eating is not pleasant. Pool mad with people allowing their kids in the jacuzzi and steam and Sauna rooms. I heard one adult tell his son “don’t mind the signs I’m allowing you in” so not enough that they took over the pool. All in all a disappointing experience and we won’t be back. If you want to be a family resort then fine, say that, don’t sell yourself as a five star retreat, as you are not that.

As someone who has stayed in the hotel many times over the years ,unfortunately this trip failed to impress. Our room was booked over the phone. The booking agent failed to mention that I would have to pay a fee of € 150 additional to the cost of the room upon arrival (this would be refunded at the end of our stay) in case of any damage to our room. I queried this on check in when I was informed of the fee as €150 is a lot of money to fork out on top of the cost of our stay and the receptionist , very firmly just stated it ‘is hotel policy’. This policy only started one week ago. In that case, shouldn’t the staff be advising people of this prior to arrival!!! The breakfast in Druids used to be fab. This morning it was below average. The fab choices the hotel used to offer has clearly been cut back on unfortunately and it certainly wasn’t a 5 star breakfast. We were considering this as a wedding venue. Not so sure now.