Hotel Jungfrau

Awful smell, moldy balcony, no tv,no hairdryer, no fridge, heating does not work, no lock on bathroom door, smell when u dont open the door after 5mins, nobody at the front desk they gave us an enveloppe with out name someone could have easily taken it. No lock to the door unto to the hotel

Dirty, smelly, over-priced. Older properties in need of a refurb are one thing but dirty, unclean properties is another and is not acceptable. Thick dust everywhere - under beds, on top of wardrobe, on bathroom cabinet, mouldy bathroom ceiling, squashed dead animals on walls and floors, door locks that don't work properly, a pervading smell of bins in the stairwell, broken tiles in bathroom, missing grout, mould and dirt on hair-dryer cable, a kettle but no cups, glasses, tea or coffee in the room. We stayed in room 35 one night which has a balcony over looking the road and then in room 33, which looks out the side to the Staubach Falls and was cleaner but still not At £150 a night in September 2024 with no breakfast included (offered at an extra £15 pp cold buffet) this is a terrible choice in Lauterbrunnen, they are trading on the the fact that several hotels are closed in summer and so demand to stay in the valley is high. The staff though are friendly and were quite helpful and the bedding is clean and a free car park.

Charming location and attractive rooms BUT an apartment for five was not equipped for five, especially the kitchen, which was remarkably bare of equipment. No bed linen was provided for the fifth bed, even after asking. The restaurant closes in the early evening and late arrival should be avoided because staff appear unavailable afterwards. Room servicing was promised but never came. Much attention to detail is needed to make this value for money.