Comfort Inn Laurinburg

nice hotel

Worse hotel ever. Management is very bad. I stayed 4 nights. They keep changing me from room to room every morning. Never keep me in the same room. I was good when I left and was told that I could come back. When I get ready to book for another stay there. They put me on the do not rent list and will not remove it. The police department even checked out. And they cleared it. But the hotel won't remove it. No matter what. So if I was you. I would never go there. Even one of the rooms they put me in was not cleaned at all. So I had to clean it to be able to stay. If I was you I wouldn't stay there. Unless you want to be up on the do not rent list for no reason at all. And they won't remove it.

One of the worst hotels I’ve ever stayed in. The breakfast area was “under construction” so no free breakfast or coffee as advertised. The pool was full of green algae and unusable. It was July in North Carolina. Temps were in the 90’s. The air conditioner in the workout room was inoperative. No towels or water either. Everything was worn out and thread bare throughout the hotel.

Our family was traveling to N Myrtle beach and decided to stay the night to break up the trip. We booked online and reserved and paid for a rollaway bed due to having 2 adults and two teenagers. We arrived at the hotel to check in and were informed that breakfast would be a “to-go” bag and no coffee available except for the tiny coffee maker in the room. We were also informed that the bed we paid for was not available. As such we needed to leave and find another hotel as the beds are small for 2 adults. We never slept there. We attempted to obtain a refund however the GM would never answer the calls or return our calls. We called the customer service line and was informed that the owner would be notified. We were also told that the hotel reported that we “no showed”.

We were going to a NASCAR race at Darlington and planned to take our two kids to a hotel about 40 minutes away from the race for the afternoon and night before. We get to the hotel late afternoon and everything appears ok. I booked the stay through Priceline Express Deals, with guaranteed amenities of pool and breakfast. I walk inside to check in. There are signs at the front desk that the breakfast is limited due to COVID. No problem, I am ok with that. I get our keys and we move the car around close to the entrance near our room. It so happened to be right beside the pool. We promised the kids that, weather permitting, we would swim. Our daughter loves to swim. We go to our room. Not the cleanest or most up to date place, but we proceed on. We get to our room and change clothes to go swimming. We go to the pool which appears fine and try to open the gate. It is locked. No problem.... We go to the front desk and talk to Sierra. Is there a key we need to go swimming? Oh no, we are waiting on the inspector. Will that be today? Oh we don't know when he is coming. So, the pool isn't open? Nope. I explained that the reason we went to the hotel and chose that one was based on the amenities and they were guaranteed. She didn't seem to care at all. She said you take that up with Priceline since you booked through them. I spent 47 minutes on the phone explaining. Oh yes, we understand. Let us call the hotel. Yes, they confirmed that the pool isn't open but the manager is not there so they can't provide an exception to refund the room. We checked out immediately, found another hotel further away from the race, with a pool. I have been trying for a month almost to get a refund. Today I was told they denied the refund. I specifically guaranteed a pool. I called the hotel directly to verify it was open. And they still won't give me back my 95 bucks. Never again, Priceline. Never again, Comfort Inn.

Okay, stayed here for a visit with my son at SAU. First we drove 11 hours from Michigan to visit my son for his birthday and to see him at college since he left home. We get to town and I drive by the hotel a couple times trying to find it. Mind you, it’s 8pm, dark, exhausted from the drive, and the hotel sign is not lit, no parking lot lights, nothing! After almost crying because I could see the hotel and could not see the drive to the hotel due to NO LIGHTED SIGN OR PARKING LOT LIGHTS I finally get there. Go to check in and the group of college athletes are waiting for their rooms. Okay, no problem, until there was. Staff over booked the hotel and they didn’t have enough rooms for them, so they had to figure out something for that. Anyway, get checked in. Go to the room. Elevator is kinda janky, and not clean. Whatever, we’re tired and want to relax. Get to the room, seems okay. Go take a shower, nasty. First off the head is wobbly in the wall (pic below). Shower head dirty (pic below). Then look at the toilet and the lid is backwards with a hole in it (pic below). Get finished in the shower and go to close the blinds to get ready for bed, and I’ve never seen such a nasty NASTY window! (Daytime pic below). Just wanted to pack up and find another place, but it was a tournament weekend so no rooms anywhere. Go to out the food we traveled with in the mint fridge, and it was so iced over that it was covering the entire back of the inside of the fridge. Went to bed. Next day, go out of the room and see the door across the hallway has a door that seriously was kicked in at one time (pic below)!!!!!!! Is this place safe? No night lights outside at all and then I see that door! UGHHHHH. Go and have an awesome day with my son on his birthday. Come back, PEST CONTROL TRUCK IS IN THE PARKING LOT!!!! Housekeeping was cleaning all day ALL DAY!!! Even after 5pm! I’ve never seen the amount of stuff they were gutting from the rooms. I don’t know if it was connected, but as I said I HAVE ANXIETY! Okay, so now I’m thinking there was an issue. Haven’t heard anything from the staff about any problems, but seriously? Daughter used the vending machine and OUTDATED CHIPS! Huge stain on the comforter! (Pics below) There are other issues but so many I can’t remember. Should have went somewhere else when seeing all this, but funds are tight on vacation. DO NOT GO UNTIL THEY FIX THINGS!!!!!!

The room was up to date. Nice size TV. Comfortable mattress. The mini fridge and microwave worked well. It was one of the better grab and go breakfasts. The A/C worked well and did not make much noise for a window unit. Thought there was going to be a hot breakfast, but got grab and go instead. Light bulb missing next to bed. Tile floor sticky. Ice bucket missing plastic bag liner. Do not disturb sign missing. Virtually no water pressure at the sink. The first night had virtually no hot water in the shower, but it was fine after that. The hallway temperature was very warm. The front doors did not slide open on a sensor...you had to pull and push these type doors.