Paul Safonov
17. huhtikuuta 2025
First 3 nights were acceptable, although, I can't support ********* smell and it is allover the place, including pool area. I prolonged the stay (even submitted a positive review), re-checked the keys and paid new deposit in the evening, but in the morning cleaning came to tell me I need to leave: I said it is a mistake, please check at reception. Next, Ricky, a dark-skinned racist receptionist/manager, came with security to kick me out!?!?!?! I explained that I did pay and prolonged my stay already, he verified and confirmed..., but STILL, instead of admitting hotel's mistake about my checkout date, he continued trying to kick me out, "because HE made such decision"!!!. I said: call higher manager, he responded that higher manager won't be available to talk to me (a lie!!). It is unimaginable! Despite rough times I am going trough, Ricky had no mercy, made fun of me, and was rude beyond the limit, threatened to call police! Don't even want to write about it, but I could not believe this was happening. I said, yes, call police!....
Next, I came to reception, talked to higher manger (who was already aware of my case), he saw I was right, he tried to somehow smoothen the situation, apologized, but..... NEVER, NEVER I would stay again in this rude marihuana-smelly place, which BTW also doesn't clean rooms until you checkout... TERRIBLE EXPERIENCE!
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