I called to buy a late checkout and between the start of the late checkout and the end got 4 different knocks on my door, reminding me about it. INCLUDING one with keys audibly being inserted into my door!! Why even have the service if you're going to treat people like this?? I had checked my bags with the bell desk and in writing on the back of the ticket it said my things were insured if lost up to $750 anything worth more needs to be declared at the time of drop off. I had taken pictures and told the person taking my bags I needed to declare it and receive a receipt. He said nothing ever happens and hasn't since he worked there. Then ran off with my bags and I was left empty handed. I had $2k across 3 items in just 1 suitcase.