Homewood Suites by Hilton Laredo at Mall del Norte

Space is good and cleaning is required especially the stoves and kitchen area .

Good experience and locations so far as we have done. Welcome people to be there as always.

The location of this hotel is absolutely great, I think the rooms need a refurbish. All and all I would stay there again with out a problem, the staff is serviceable and nice.

The checkout clerk was unfriendly. There were ants in the room around the sink and stove top area. The refrigerator was dirty upon arrival. Not what I expected as a Hilton Diamond Member for the price paid. Someone needs to really reevaluate the staff.

The hotel was under renovations which I was not made aware of during the booking process. When I stay in a hotel I expect comfort and I was far from it. Walking down hallways with wallpaper hanging off walls and fixtures not attached to the walls and smells of chemicals. The noise from the workers in the halls in the morning and my children and I having to squeeze by the contractors in halls working was not what I had in mind when staying in a Hilton hotel. I would equate this to staying in a hotel in a 3rd world country. At breakfast we had to find a table with chairs that weren’t damaged to sit at. This isn’t quality service, do better! I could have stayed across town at a Tru hotel like I have in the past but I decided at this location since it was closer to who I was in town visiting. I will never again stay at this location. I am highly disappointed in the quality of service and my stay.

1 star review is deserved for this hotel. Travel a lot on business and would never stay at this hotel again. All furnishings are old and not clean. Shower is miserable- low flow shower head with no pressure. Had several bugs in that I noticed(which means there is more I didn't see). Breakfast- all yogurt 10 days out of date & lousy coffee. Bottom line- just a place you don't feel comfortable staying.

El hotel esta un poco deteriorado, actualmente esta en remodelación. la habitación estaba limpia, pero las sabanas de la cama estaban con manchas. el personal amable y nos atendió bien. El desayuno no tiene tantas opciones.

My stay started with very nice weather and than the nice location exactly by the mall. Enter the Hotel and you will feel so welcomed from the front desk staffs. The will give 100% information and then for relaxation clean rooms. On top of it. Out door pool.

Si one thing is the outrageous rates, outdated rooms (felt in the 80’s) bath tub was dirty, but ROACHES?????!!!! What the hell!!!! I definitely will be looking for other options in the future. We do allot of business here and expected better facilities Stay here at your own risk