Hannah
9. syyskuuta 2024
This Hotel was advertised by TRIP.COM with a picture of a ONE and ONLY beautiful pool which is one of the biggest reason why I booked it. Once the booking was confirmed I received an email, on the bottom of that email there was an important information about the hotel was going under construction. I emailed and called TRIP.COM, I was notified that the ONLY POOL will NOT be available on those dates, I then requested for a cancellation and for a full refund within the same day of my booking. I was promised by the representative that they will contact the hotel on my behalf for the cancellation. TRIP.COM had me wait a couple days to tell me it was declined by the hotel.
I did not checked in to this hotel and booked another hotel and continued to work with TRIP.COM but all I got was more LIES
I contacted the hotel and hotel’s third party reservation service and I was told TRIP.COM never notified them of the request.
PLEASE do NOT book through this site.. DO NOT let TRIP.COM ruined your vacation. What is advertised is NOT TRUE, you will not know until it’s too late.
DO NOT TRUST this company.
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