Good for one night in Lanzhou
I appreciate the self-laundry service
Käännä
Majoituspaikan vastaus: Dear guest: Wow! Our entire team is overjoyed to see your five-star review! Maintaining a clean environment and providing warm service are our daily routines. It's so great to bring you a convenient stay experience! You are always welcome home!
The staff were very helpful and friendly. They helped me order takeaways online and navigate the apps. The were also very quick to respond if there were issues. Only thing I would say is that the hotel is supposed to be non-smoking (that’s what I was told), but on multiple occasions I could smell smoke in the bathroom through the vent (very strong). I made a complaint and they said they spoke to the guest but unfortunately this didn’t stop. Cleanliness could have been better as when I first had the room, the room did smell smoky including the pillows. I had to re-clean the wood in the room myself with towel and soap since it was dusty and had a strong smoke smell so I couldn’t sleep and it gave me a headache. I think the rooms need a deep clean if you are to get rid of smoke smell from the bed, furniture, wood. You have your own aircon which is good so there is not a central system.
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you very much for choosing to stay at our hotel and taking the time to share your detailed feedback. We are very glad to hear your positive comments on our front desk service team. At the same time, we also take your serious concerns about the "smoke-free environment" and "room cleanliness" very seriously. We sincerely apologize for the strong smell of smoke you repeatedly detected from the bathroom vent during your stay. Although our hotel strictly enforces a smoke-free policy and takes measures against violations (such as communicating with the relevant guests), it is clea