Apartamentos LIVVO Las Gaviotas

This is an honest review of my own experience. I’ve never had reason to complain with Tui however after this holiday it was my first time. Do not book these apartments. Paid extra for a “ superior bungalow “ and after checking in the bungalow was dark, old and the sun loungers on the terrace must have been 10+ years old, filthy and cracked. When questioning what was superior about the bungalow was told “ superior means closer to the beach “ - right ok; but that wasn’t explained when booking. Tui did provide a partial refund due to the absolute horror of these apartments. Mattress where disgusting and you sunk into them ( not in a good way ). When complaining was told mattress’ where only 2 months old ( lie ). Constantly drilling and banging from bungalow next door. Fixtures and fittings falling in room where marked and falling down. Cleaner was a waste of time, didn’t mop the floors - during the night using the toilet and back my feet where black ! Didn’t dare walk around bungalow without sliders on. Everytime we used the shower it flooded the whole bungalow !! Not just the bathroom. When complaining the receptionists answer was “ don’t put the shower tap on all the way “. Pools freezing cold - all of them unusable. Rude receptionist - her attitude was appalling and confrontial all the time. Honestly I’m a frequent visitor to lanzarote and I didn’t expect much with it been 3* but you can get better accommodation elsewhere. Don’t book these bungalows.

We had a very unfortunate experience during our holiday stay in Las Gaviotas apartments. This is a warning to anyone staying there. If you rent a safe, make sure to put everything, and I mean everything of value in it when you go out, and don't forget. Apparently, we found out later, there are any number of keyholders with access to your apartment. We went out for the day locking up as you do behind you but we forgot to lock everything in the safe. We returned much later, and only then we discovered that some jewellery items were missing. There was no forced entry or break in and apartment had been cleaned in our absence. We reported the theft to reception and to the Police, but apart from an apology from the manager that was it! All we have to show for it is a police report, goodbye jewellery, lesson learned, we know that this could have happened anywhere but this is a first for us. The police by the way made a real effort but.....

Recently returned from 10 nights at Las Gaviotas, our 5th time at least. The apartments/bungalows are rated 3 star but don't let that put you off they are really good. They are clean, and have everything you need for a self catering stay. f you book a superior apartment you get your own private sunbeds and each area has its own swimming pool, ideal for children. We stayed in area 3 which has its own snack bar serving drinks, coffee and snacks. Nothing is too much trouble, we asked for additional pillows and they arrived within an hour. Reception staff are very approachable and multi lingual; they will help you with your spanish if you are brave enough. The apartments are cleaned 5 times a week and towels changed twice. The cleaning staff are good, ours sang all the time! Matagorda is the quiet end of Puerto del Carmen and has its own commercial centre with bars and restaurants. Would recommend this property for couples and families.