Vieraskäyttäjä
20. heinäkuuta 2024
This has nothing to do with the hotel facilities but rather a statement on the hotel management. Let me preface my comments that I understand it was my mistake and sometimes you have to own up to them but... I booked an online reservation Sun. July 14 and did not change the default date of that same day (7/14), I wanted a room on Fri. July 19. On Mon. July 15 I noticed an email from my charge card company stating I was billed by Hilton, wondered why and then discovered my error. I immediately contacted the hotel direct and they stated I needed to contact Corporate because the processed the billing, Corporate opened a ticket for resolution. in the meantime I called back to the hotel and asked for a Supervisor to discuss. Keep in mind, room was reserved same day, there were plenty of rooms, so really no loss on the hotel's part, asked for a credit to my original need of Fri. July 19 if I booked a new reservation, they would not budge and a refund was out of the question. Contacted Corporate Customer Service again, asked for a Supervisor, mentioned I have been a Hilton member for decades, still no consideration. If this is the way this Hilton's hotel management and Hilton Corporate treats long time member's then they have just lost one.
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