Hampton Inn & Suites Lansing West

The staff were very helpful and friendly. We had a few questions and they answered them very graciously. The breakfast was just fair. Oatmeal cups that can be heated individually would be much better than the big pot of lumpy oatmeal that was served, especially during this season of concern over spreading germs. Besides the one concern about the breakfast, it was a great place to stay.

This is my 3rd stay at this hotel and unfortunately it is slowly slipping. It's still a good choice for the area but overall, it needs some attention to detail. None of these things are deal breakers but shows a lack of keeping to the Hilton standard. They missed cleaning my room one day and then cleaned it when it wasn't requested the other, the bathroom door hit a high point in the floor whenever it was opened forcing pressure and a loud scrapping noise--sorry to the people below. Often the front desk was unmanned. The morning breakfast buffet was tired and not inspiring. And our room door is in need of some oil to solve the load squeak.

This has nothing to do with the hotel facilities but rather a statement on the hotel management. Let me preface my comments that I understand it was my mistake and sometimes you have to own up to them but... I booked an online reservation Sun. July 14 and did not change the default date of that same day (7/14), I wanted a room on Fri. July 19. On Mon. July 15 I noticed an email from my charge card company stating I was billed by Hilton, wondered why and then discovered my error. I immediately contacted the hotel direct and they stated I needed to contact Corporate because the processed the billing, Corporate opened a ticket for resolution. in the meantime I called back to the hotel and asked for a Supervisor to discuss. Keep in mind, room was reserved same day, there were plenty of rooms, so really no loss on the hotel's part, asked for a credit to my original need of Fri. July 19 if I booked a new reservation, they would not budge and a refund was out of the question. Contacted Corporate Customer Service again, asked for a Supervisor, mentioned I have been a Hilton member for decades, still no consideration. If this is the way this Hilton's hotel management and Hilton Corporate treats long time member's then they have just lost one.

Stayed in April 2024 and May 2024 with help from Gail and other front counter staff. This location was handy for us to visit with family, the room was clean, tidy and sanitized very well. The housekeeping staff and maintenance were handy when a couple of small things were needed (new towels, tightening of swimming pool ladder and fixing stuck quarters in the guest laundry dryer). They were fast and efficient to meet anything that was needed. Right across the street is a store called "Horrocks" that has everything you might need in the way of food, entertainment and sweets. Restaurants like Cheddars, Texas Roadhouse, The Tangy Crab and many more including fast food are very handy. Easy access to the highways from this hotel and fuel stations, stores for shopping and banks are within a mile or more too! Gail is amazing and the other front counter staff are very helpful. There is small indoor store in the hotel but Horrocks is the place to go for other items. Access to downtown Lansing and other local attractions makes this a great place to stay. Don't overlook this location because it is great for business people, groups and families. The hot tub and pool are good amenities along with the fitness room.

From the very beginning we had a great experience. The front desk was helpful and friendly. We were there for a high school bowling tournament and had a bunch of teenagers with us and the front desk helped us get pizza for the kids. The room was comfy and we had plenty of towels. The hotel was pretty quiet even though there were so many kids there.

This is the third hotel I've stayed in in Lansing, and it is the best of the bunch. The staff was friendly, the lobby area is very well maintained, the hot tub is great, and the breakfast was excellent. I traveled for business, and I appreciated the great bar/farm market across the street, as well as the proximity to good restaurants. The beds were good, but not great. The pool area was beautiful, but the pool was freezing and the pool area was too cold. The hot tub was excellent.

This turned out to be quite a story, complete with a heroine. We booked online around noon and a couple of hours later I got a call from the hotel, Gail, telling me that there was an error and they are sold out. It was the only room in town that night too. Small bump I figured so we booked a room at the Hampton Inn in Battle Creek. Surprisingly they called me too, about 30 minutes later to say that there was an error with the app and they are sold out too. OK Hilton what the hell is going on... I have 2 confirmations and both are no good?!? We started looking for a room somewhere else other than Hilton and everything from Kalamazoo to the Canadian border was sold out. This is where our Heroine Gail re-appears. Just as we were about to give up and drive into the wee hours of the night she called me back and said she just had a cancellation and felt so bad about the error that she wanted to offer us the room if we still needed it. Wow.. awesome customer service! She took the time and initiative to write down my info, just in case. Really impressive. The hotel itself is in a good location, easy to find off the highway and only a short drive to the Capitol Building too. Our room was as expected, clean and comfortable. The best was meeting Gail... she gave us a great welcome and she was very happy to help us out. Will stay here again for sure. Note this was the one and only time I've ever had this happen with Hilton or any other hotel for that matter.

Niki and Patrick and the staff are simply amazing. Long story short they took a bad situation with a reservation mix up and made us feel like royalty during our entire stay. We have been to many hotels and this place has a group of people that all go out of their way to make the guest feel special. The parking is great. The location is close to everything you need. The room was perfect in every way! We highly recommend staying here!!

I checked in online prior to my stay and my confirmation said I had a suite, which is great because we really needed the extra space with two teenagers in the room. When we checked in, however, we were given a regular room. I showed the attendant at the desk my online confirmation, but he said, nope, those were sold out. We were duped! The room was clean. Beeding was fresh. The handrail in the tub/shower was loose. I didn't see much variety in the breakfast the next morning (not much for me or my vegetarian kid to eat). All in all, this was an okay place to stop on my long drive. It was easily found from the highway, but I sure wanted the suite I booked.