Frangipani Langkawi Resort arvostelua

Majoituspaikan vastaus: Dear MalaixyalvyouThank you for your review. We’re pleased to hear that Ctrip was able to assist you effectively and that the issue was ultimately resolved to your satisfaction. We’re sorry to hear that your experience with our hotel service fell short, and we sincerely apologize for any inconvenience caused. Although specific details weren’t provided, we genuinely value all feedback and would welcome the opportunity to understand more so we can improve. We hope to have the chance to provide you with a better experience in the future.Warm regardsThe Management of The Frangipani Resort & Spa

Majoituspaikan vastaus: Dear Boon CekThank you for staying with us at the Frangipani Resort & Spa.Thank you also for the lovely review and the high score! We are glad you enjoyed your time with us. We look forward to welcoming back again soon!Warm regardsThe Management of The Frangipani Resort & Spa

Majoituspaikan vastaus: Dear JackThank you so much for your kind words and wonderful review! We’re absolutely thrilled to hear that you had such a memorable stay with us, even if it was just for a long weekend.Carolyn, Anna, and the rest of our team will be delighted to know they made such a positive impression—it means a lot coming from someone who travels as frequently as you do. We’re so glad you enjoyed the beach, breakfast, and the unique character of our resort.We can’t wait to welcome you back later this year—your home away from home will be ready and waiting!Warm regardsThe Management of the Frangipanir Resort & Spa

Majoituspaikan vastaus: Dear GuestsThank you for staying with us at the Frangipani Resort & Spa.Thank you also for the lovely review! We are glad you enjoyed your time with us. Rest assured, we have directed your comments to the relevant departments in order that we improve our services. We are sorryabout the AC and water temperature - we hope you informed Front Office during your stay as we would have immediately attended to the matters.We look forward to welcoming back again soon!Warm regardsThe Management of The Frangipani Resort & Spa

Majoituspaikan vastaus: Dear FreshieQueenThank you for staying with us at the Frangipani Resort & Spa.Thank you for your feedback! We’re currently in the midst of renovating and making upgrades to our facilities, so we truly appreciate your patience and understanding. We’re confident that the improvements will enhance the overall experience.We’d love to welcome you back soon to see the changes firsthand.Warm regardsThe Management of The Frangipani Resort & Spa

Majoituspaikan vastaus: Dear GuestThank you for your feedback. We’re glad to hear you appreciated the surroundings, but we’re very sorry to learn that other aspects of your stay didn’t meet expectations. As you mentioned, we are currently undergoing renovations in stages, and while we’re working hard to minimize disruption, we understand this can affect the overall experience.Your comments regarding cleanliness, service, and amenities have been shared with our team, and we take them seriously as we aim to improve in these areas. We also appreciate your note on pricing and will review it in relation to the current offerings during the renovation period.We hope to have the opportunity to welcome you back in the future, once our upgrades are complete, for a much-improved stay.Warm regardsThe Management of The Frangipani Resort & Spa

Majoituspaikan vastaus: Dear Md_Alamgir HossainThank you for staying us at The Frangipani Resort & Spa. We are absolutely delighted that you enjoyed your stay and we thank you for awarding us the 4 Stars! We are glad you enjoyed your time with us.We look forward to welcoming back again soon!Warm regardsThe Management of The Frangipani Resort & Spa

Majoituspaikan vastaus: Dear GuestsThank you for staying with us at the Frangipani Resort & Spa.Thank you also for the lovely review and the high score of 5 Stars! We are glad you enjoyed your time with us. We look forward to welcoming back again soon!Warm regardsThe Management of The Frangipani Resort & Spa

Majoituspaikan vastaus: Dear Fei FeiThank you for sharing your feedback with us. We truly appreciate your comments and are glad to hear your children enjoyed the pool and that our staff made a positive impression. We apologise for any inconveniences you experienced during your stay. We’re currently in the process of renovating the hotel in stages to improve the overall experience, and your insights are invaluable in helping us prioritize areas for improvement. We also appreciate your feedback on the breakfast and TV options, which will be taken into consideration as we work on enhancing the amenities. We hope to have the opportunity to welcome you back in the future and provide an even better stay.Warm regardsThe Management of The Frangipani Resort & Spa

Majoituspaikan vastaus: Dear CzerwonkaThank you for sharing your feedback. We truly apologise for not meeting your expectations during your stay. Cleanliness and comfort are our top priorities, and we’re sorry that we fell short in these areas. We take your comments regarding the bathroom, towels, and breakfast service seriously and will address them with our housekeeping and kitchen teams to ensure these issues are resolved. We also regret the delay at check-in and will investigate this matter with our reception staff to ensure more efficient service in the future.Your feedback is invaluable, and we hope you’ll consider giving us another chance to provide you with a much-improved experience.Yours sincerelyThe Management of the Frangipani Resort & Spa

Majoituspaikan vastaus: Dear GuestThank you for staying with us at the Frangipani Resort & Spa.Thank you also for the lovely review! We are glad you enjoyed your time with us. We look forward to welcoming back again soon!Warm regardsThe Management of The Frangipani Resort & Spa

Majoituspaikan vastaus: Dear GuestsThank you for sharing your feedback. We’re glad to hear that you enjoyed the beautiful view during breakfast, the clean pool, and the massage at our Spa. We apologise for any discomfort caused by the presence of ants. As we are located in a tropical garden setting, some insects are inevitable, but we continuously work to manage this. We’ll also review the menu and portion sizes with our team to ensure a better dining experience. Your feedback is valuable, and we hope to welcome you back for an even better stay next time!Warm regardsThe Management of the Frangipani Resort & Spa

Majoituspaikan vastaus: Dear GuestsThank you for your thoughtful feedback! We’re so glad you enjoyed the beautiful scenery. We appreciate your input on the room facilities and service, and we’re continuously working to improve. We also apologise for the mosquito issue and are glad to inform that we spray the Resort with an environmentally friendly spray to manage the situation. We hope to have the opportunity to welcome you again for an even better experience!aWarm regardsThe Management of the Frangipani Resort & Spa

Majoituspaikan vastaus: Dear GuestsThank you for staying with us at the Frangipani Resort & Spa.Thank you also for the lovely review and the high score of 5 Stars! We are glad you enjoyed your time with us. We look forward to welcoming back again soon!Warm regardsThe Management of The Frangipani Resort & Spa