Mercure Langkawi Pantai Cenang arvostelua

Majoituspaikan vastaus: Dear Khairul Sharip,We very much appreciate your comments regarding your stay at the Mercure Langkawi Pantai Cenang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hidayah SoberiGuest Experience Executive

Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during check-in and the discomfort in the lobby. Your comfort is very important to us, and we regret that we fell short in this instance.We’re glad to hear that you found our facilities satisfactory and appreciated the convenience of our location. Your comments are valuable, and we will use them to improve our service and guest experience moving forward.We hope to have the opportunity to welcome you back and provide a much smoother and more comfortable stay next time.Sincerely,Hidayah SoberiGuest Experience Executive

Majoituspaikan vastaus: Dear Guest,Thank you so much for your glowing review! We’re absolutely delighted to hear that you had such a fantastic stay with us. It’s wonderful to know that you enjoyed the cleanliness of the hotel, the friendliness of our staff, and the comfort and convenience of our rooms and facilities.We’re especially grateful for your kind words about the value for money and your recommendation; it means the world to us! We’re honored to be your choice for future visits to Langkawi, and we can’t wait to welcome you back for another memorable stay.Sincerely,Hidayah SoberiGuest Experience Executive

Majoituspaikan vastaus: Dear Sir Akid,Thank you so much for sharing your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us for the second time and that you found our room amenities, environment, and overall condition to be up to your expectations.We truly appreciate your understanding regarding the check-in delay and are pleased that our team could make it right by offering a room upgrade. Your kind words regarding our service and hospitality mean a lot to us, and we will certainly pass on your compliments to the staff.We're so happy to hear you will recommend Mercure Hotel Langkawi to others, and we can’t wait to welcome you back on your next visit. Thank you again for your loyalty, and we look forward to having the pleasure of hosting you again soon!Sincerely,Hidayah SoberiGuest Experience Executive

Majoituspaikan vastaus: Dear Guest,Thank you for your kind feedback!We’re delighted to hear that you found great value in your stay with us, and that our location, cleanliness, and service met your expectations. It's always encouraging to know that guests feel comfortable enough to extend their stays.We hope to welcome you back to Mercure Langkawi soon for another enjoyable visit!Sincerely,Hidayah SoberiGuest Experience Executive

Majoituspaikan vastaus: Dear Mr. Abdi,Thank you so much for your amazing 10/10 review! We're thrilled to hear that you had such a great stay with us.Your kind words truly mean a lot to the entire team, and we can’t wait to welcome you back again soon for another fantastic experience!Warm regards,Hidayah SoberiGuest Experience Executive

Majoituspaikan vastaus: Dear Anzhelika,We very much appreciate your comments regarding your stay at the Mercure Langkawi Pantai Cenang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hidayah SoberiGuest Experience Executive

Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to share your feedback.We sincerely apologize for the inconvenience you experienced during your stay, particularly with the room condition, delayed check-in, and the breakfast service. This is not the level of service we aim to provide, and we understand how frustrating it must have been.Please be assured that we are addressing the maintenance issues you mentioned, including the fridge and coffee machine, with the relevant departments. Regarding the delayed check-in, we will review our procedures to ensure rooms are ready promptly for future guests.We truly value your feedback as it helps us improve, and we hope you will consider giving us another opportunity to serve you better.Warm regards,Hidayah SoberiGuest Experience Executive

Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to share your experience with us.We’re delighted to hear that you appreciated our central location in the vibrant Chenang Beach area, as well as the cleanliness of our rooms and the quality of our service. It's also great to know you enjoyed the welcome drink options — we’re glad it added a nice touch to your stay!We look forward to welcoming you back on your next visit to Langkawi.Warm regards,Hidayah SoberiGuest Experience Executive

Majoituspaikan vastaus: Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Langkawi Pantai Cenang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hidayah SoberiGuest Experience Executive

Majoituspaikan vastaus: Dear Livetotravel,Thank you for your review and for highlighting the cleanliness of our rooms and the friendliness of our team — it’s always encouraging to hear such positive feedback.We’re sorry to hear that the breakfast did not meet your expectations. While we’re glad you appreciated the variety, we take your comments about the taste seriously and will share them with our culinary team to explore ways to improve the overall quality and flavor.Your feedback is truly valuable to us, and we hope to have the chance to welcome you back for an even better experience next time.Sincerely,Hidayah SoberiGuest Experience Executive

Majoituspaikan vastaus: Dear Elena,Thank you for taking the time to share your detailed feedback. While we’re glad to hear you appreciated our excellent location and breakfast offerings, we’re truly sorry that your experience was impacted by the issues in your room.We sincerely apologize for the inconvenience caused by the lack of hot water, the air conditioning placement, and the noise from the adjoining room. Your experience does not reflect the standard of comfort and service we aim to provide. We also regret the delay in resolving the water issue despite your request, and we understand how frustrating this must have been after a long day of travel.Please rest assured that we are looking into these matters seriously with our maintenance and front office teams to ensure that such situations are handled more effectively in the future. We will also review the setup of room 113 to address the concerns you’ve raised.We truly value your feedback, and we hope to have the opportunity to welcome you back for a much-improved stay.Sincerely,Hidayah SoberiGuest Experience Executive

Majoituspaikan vastaus: Dear Guest,Thank you so much for your wonderful and detailed review! We're thrilled to hear you enjoyed the peaceful atmosphere despite being in the heart of the action, as well as our facilities, pool, and convenient location near the beach, supermarkets, and duty-free shops.It’s great to know that our breakfast variety and Chinese New Year activities added to your experience — we love bringing a festive touch for our guests! We're also happy that our friendly front desk team and free parking made your stay even more comfortable.We truly appreciate your kind words and recommendation, and we look forward to welcoming you and your friends back to our hotel soon!Sincerely,Hidayah SoberiGuest Experience Executive

Majoituspaikan vastaus: Dear Guest,Thank you for your lovely review! We're thrilled to hear that you enjoyed our great location, just a short walk to Chenang Beach, and that you found the room spacious and comfortable.We're also glad to hear you appreciated our vegetarian breakfast options and the variety of local, western, and Chinese cuisine we offer. It's always wonderful to know our guests enjoy the dining experience we provide!We look forward to welcoming you back soon for another fantastic stay!Sincerely,Hidayah SoberiGuest Experience Executive