The Terrace Hotel Lakeland, Tapestry Collection by Hilton

酒店在湖畔傍邊，就是房間有點小其它還可以，地址在Lakeland中心小區很方便。

We celebrated birthday for five enjoying the Saturday brunch. All five of us ordered a different entree. Everyone was happy with their choices. We had avocado toast, omelette, breakfast sandwich on brioche, pancakes, and Benedict. Our service from the valet to the host to our server was seamless. The bottomless mimosas weren’t bad either ;-)

I cannot thank the staff enough for all that they did to help us through Hurricane Milton: Leon, Emma, Salvador, and others made a very difficult situation has comfortable as possible. Even though many of them had to spend the night at the hotel to provide excellent service, they did so with grace and hospitality to those of us who felt misplaced and homeless.

The hotel is almost a 5. I didn’t like the bed. Rooms are nice clean complimentary water and coffees are great. We didn’t get complimentary breakfast but the food in the restaurant was great. They didn’t have regular coffee only decaf. I drank the coffee in the room.

This is a wonderful historical hotel, beautifully updated and kept. We stayed in a suite, overlooking the lake and enjoyed every bit of it. Bed was great, spacious rooms, nice amenities. But, best of all is the staff in the hotel and restaurant. They are warm, courteous, friendly, helpful and better than some of the five star hotels in which we have stayed. If you go to Lakeland, this is the place to stay!

I chose this hotel because of its proximity to the event I was attending. The hotel is very nice! The brunch in the restaurant was great! Several restaurants and a park with a few steps of the hotel. Beds were comfy. The downfall was the AC wasn’t working right in our room. It was 77 when we checked in the afternoon and when coming back from our event it was still 77. The front desk couldn’t switch our room because she could t log into the computers. It was 11pm and the maintenance person had gone home. When I checked out the next morning, I was given an I’m sorry but this is an old hotel and the ac units freeze sometimes because guests turn them down to low. Hmmm, it has been remodeled and it is summer in Florida. I was told I would receive 10,000 points to my Hilton account for the inconvenience. Lack of sleep because the room was hot and the fact that the room was 45,000 points to reserve is not right. At least half the points would have made it somewhat of a better experience. Sweating instead of sleeping in not why I choose to stay there! Would I stay there again? Only if the room was a decent temp when I checked in otherwise, no!

This is in what’s considered “downtown”. While the beds are comfy and it does have a restaurant, it’s over priced. I’ve stayed here twice and both times my shower amenities were empty and I had to flag down housekeeping to fill them. Both times the coffee make (nespresso) was not working properly. It’s cute if you like the “downtown” feel, but there’s no pool either. It’s also extremely noisy in the morning. Was awoken by the garbage truck, got back to sleep to be awoken by another truck. Decided that I wasn’t going back to sleep so I got up and checked out. Again, if you’re just coming in for the afternoon and are checking out earlier in the morning, this might be convenient for you.

Let me first say the front desk staff is great, as are the valet folks when working. If you go to the restaurant, they are great too. I’ve stayed here several times and plan to again. I left a Braum Series 8 Pro electric razor in my room over the weekend and didn’t realize I left it until the day I checked out and got home and it wasn’t in either of our bags. When I called the hotel, someone searched the room and they eventually found it. Anyways, worth knowing the folks are not only nice, but will also help find items left behind and get them back to you. Thank you!

Let me first say the front desk staff is great, as is the valet folks when working. If you go to the restaurant, they are great too. I’ve stayed here several times and plan to again….HOWEVER, reason for a 3 star and not a 5, because I left a Braum Series 8 Pro electric razor in my room over the weekend. Didn’t realize I left it until the day I checked out and got home and it wasn’t in either of our bags. HOWEVER, I used at the hotel over the weekend. When I called back, housekeeping “searched” the room and “couldn’t find it.” So, the reason for the low star rating, enjoy the great hotel and friendly staff but do NOT leave anything behind worth any value because the cleaners will lie and say there was nothing found. No doubt because I had it there, used it, and my bags were carry on luggage, that someone stole my $230 electric razor. Sad but also disgusting! Anyways, worth knowing!