Home2 Suites by Hilton Lake Mary Orlando

Great location. Check-in was easy. Jose helped w my early arrival, including room location. Room is immaculate. Features are way above my expectations. It reminds me of the Embassy Suites brand used to be. May need to regain my Diamond Status! House keepers, staff members and kiosk team are superb. Too bad I am only at this location for 18 hours.

This was a nice new hotel but things didn’t go all that great. First, the A/C was really noisy. It would wake me up in the middle of the night. The noise would come and go. Then, had to deal with a roach. The other issue was the TV. Tv kept turning off every few mins. And when it would turn off, it wouldn’t turn back on for a while. I called the front desk and they sent their tech guy. He said there are sensors in the room. If there’s no movement, it turns off. But even if I moved in front of the sensor, it still wouldn’t turn back on. At one point, tv was off for like 40 mins. It was frustrating.

Pool was a little green and cloudy. Fire alarm went off at midnight, no one told us anything. We just stood outside for 45 minutes, fire dept showed up. It was a false alarm but no staff ever told us to exit properly or if it was safe to go back in, we were all left outside clueless.