Majoituspaikan vastaus: Thank you for your review. We're glad you enjoyed the stunning scenery at the Chateau. We appreciate your feedback regarding our dining options and are always looking to enhance our guests' culinary experiences. We hope to exceed your expectations in all areas during your next visit.~Fairmont Chateau Lake Louise
Majoituspaikan vastaus: Thank you for the stellar 5-star review! We're thrilled to hear that you had a fantastic four-night stay. It's great that you took advantage of the activities and found the location convenient for skiing at Lake Louise. We appreciate your high recommendation and look forward to welcoming you back for more family fun at the Chateau.~Fairmont Chateau Lake Louise
Majoituspaikan vastaus: Thank you for sharing your feedback. We apologize that your experience did not meet your expectations. Your comments are invaluable to us as they help us improve. We hope to have the opportunity to welcome you back in the future and provide a stay that truly reflects the high standards we aim to uphold.~Fairmont Chateau Lake Louise
Kseniia Koshevaia
Fairmont King Room Mountain View
Majoittunut 11. 2024
Pariskunnat
28 arvostelu
8.0/10
Erittäin hyvä
Lähetetty 23.12.2024
I’m in awe of Canada’s nature, but the hotel left me rather disappointed, especially compared to other hotels. Some floors were closed for renovations, which significantly affected the quality of my sleep. During my entire stay, I didn’t get a single full night’s sleep because all the noisy work was done from 8 PM onwards, often lasting indefinitely. Sometimes I woke up to the noise at 1 AM, which was, of course, very unpleasant—especially considering we weren’t warned about it or offered any discount for the inconvenience. The service was also quite mediocre. We constantly had to ask for things—there were no creams, no soap, or something else missing in the room.
Käännä
Majoituspaikan vastaus: Thank you for sharing your feedback. We deeply regret that your experience did not meet your expectations. It's important to us that our guests enjoy a restful stay, and we apologize for the disturbances and the lack of essential amenities in your room. We appreciate your honesty as it helps us improve our guest experience. We hope to have the opportunity to welcome you back under better circumstances and restore your faith in our hospitality.~Fairmont Chateau Lake Louise
Vieraskäyttäjä
Deluxe-kahden Queen Size -vuoteella varustettu huone järvinäköalalla
Majoituspaikan vastaus: Thank you for the stellar 5-star review! We're thrilled that you enjoyed the drive from Calgary and were greeted by sunny skies upon your arrival. It sounds like you had a magical experience with the post-rain clarity and the brilliant night skies from your room's balcony. We look forward to welcoming you back for more breathtaking moments at the Chateau.~Fairmont Chateau Lake Louise
Majoituspaikan vastaus: Thank you for your wonderful review and rating! We're delighted to hear that you enjoyed the complimentary upgrade to a lakeview room and appreciated our timely service. It’s fantastic that the breathtaking views made your stay memorable. We look forward to welcoming you back for another excellent experience at the Chateau.~Fairmont Chateau Lake Louise