Holiday Inn Express & Suites Lake Elsinore

Hotel was clean and staff was friendly. The breakfast was better than some I’ve had but not the best I’ve had either at a breakfast included hotel. Only room complaint was the lighting is not suitable for a women wanting to put her makeup on. Hard to see well. Other than that it was nice.

洗衣機是壞的.下水道堵塞.很噁心的東西在裏面.這是自己清理出來的下水道里的東西.

Second time here - thought I'd give it one more try since we are members and get points for staying. First time, advised manager of cleanliness issues and he gave us a ton of points back for his apology and I felt he was sincere. Second time, got a much better deal on Trip.com but alas... same same: room not very clean; mold in tub, bottom of tub dirty, sink not drain, blood on floor and carpet, coffee maker very very dirty and more. Again, manager very sincere in his apology but honestly, he's either not saying anything to his staff or, like many other employers these days, he has to take what he can get for staff. Super sad - location is great and SAFE, breakfast is great (and free/included) and rooms could be super nice. I would rather lose coins than upload the photos I took -- you'd never want to go and MAYBE improvements have been made this time.