Disney's Saratoga Springs Resort & Spa

Perfect place to stay for your Disney vacation We stayed at Disney Saratoga spring for 5 nights before and after our cruise. The resort is the perfect location if you wanna to visit the parks. In close proximity of Disney spring with plenty of shops, restaurants and bars. The resort is pristine, the rooms are clean and have all the amenities. The kitchen is well equipped with all you need if you want to self cater. You don’t need you car to visit the parks as you can just hop on the free shuttle buses which takes you to the various parks.

A fantastic Disney hotel. The location is perfect, being within walking distance of Disney Springs and within a ten minute drive to all of the Disney theme parks. The staff are extremely friendly. The grounds are immaculately kept. The pools are heated and very nice to swim in

This time I am rating it 4 stars though it has nothing to do with the 1 BR villa where we stayed nor the location because we spend a lot of time in Disney Springs which is nothing short of fabulous. We were booked a week stay but stayed only 2 nights out of the 7. Had a ticketing issue this weekend being a blockout on our AP. I am not going to bore you with all the details, but I was just thinking after being fiercely loyal customers for 20 of the 100 years of Disneyworld Parks & CruiseLine at that, they could've thrown us a bone for just the 1 day. I felt snubbed by guest relations in Disney Springs, and a couple of the front desk personnel back at the resort. I know it's simply being programmed to protect Disney's bottomline, but c'mon we visit Disney 3-4X a year, a little offering would've been a nice gesture on their part. BUT that's besides the point-because of wonderful cast members like Cathy & JEAN at the front desk, who just exude warmth, professionalism & a genuine caring for guests that walk-in through the lobby door. That makes us consider a return visit. We are coming back in March pre-cruise, but sadly, I am not going to renew the passes right away based on the outcome yesterday. Sorry Disney. I guess you win some, you lose some...it's just business.

Room not cleaned with significant urine smell and urine stains on the wall. Wasted almost 3 hours waiting for guest services for them to offer us 100$. Had to change rooms 2 times and repack everything. Manager Joshua wasnt helpful at the all and was disrespectful. Dont stay here.

We have stayed at this Disney resort every year for over 15 years and it has never disappointed. This is a beautiful resort just a 15 minute walk through the golf course and lake to get to Disney springs. The beds, towels and bins are changed every day and staff are always on top form and very friendly. The buses are reliable and frequent to every park, most within a 25 minute ride. The characters occasionally pay a visit to the hotel and say hello at the food gallery and shop! The shop is great selling things like merch, teddy’s, water bottles, Pandora exclusives and scrap books. There are two large pools on site which are well kept and clean. The main pool has an abundance of fun pool games and music. Both have a bar for drinks and refillables.

The room is alright nothing special. Pretty much like an Air B&B. Very much like renting an apartment. We stayed at the carousel building. It was way out of the way of anything. Plan a 10 minute walk to get to a pool and longer to get to a restaurant. Disney Springs, plan 20 to 30 to get over there. Not convenient in the least bit. For the price tag; honestly, I give this one star.