Premier Inn Isle Of Wight Sandown

having completed a strenuous walk we decided to eat calories for late lunch. Oder 1, Fish finger sandwich and chips. Order 2 Whitebait and sweet potato fries. Orsde 2 arrived. Sweet potoato fries hard, over cooked, inedible. Wightbait was going coilod while I politley waited for my friends lunch to arrive. 10 mins passed no order 1. I then got up to find out where order 1 was. Sat down and waited. Nothing 20 mins had passed. Got up friend asked for her money back. This took a while to sort out. Manager had to be found. We waited for an aopolgy. it was not forthcoi8ng. So I suggested an applogy might be a good idea. The mangaer said. " I can't apologise because I was in a meeting so I don't know what happened" SO, if he didn't know what happened what was he giving a refund. I have expereinced a lot of appaling service on the Island but this was lower then even my worst expectations.

Very friendly staff. I didn’t have any problems during my stay that I had to go and speak to someone, but they were coming to check to see if everything was ok and giving useful information. Daniel Marshal thanks for the good customer service.

Great location to explore the island, and with a Premier Inn you basically ge what you pay for. The nearby Aldi and Morrisons are handy if you forget to bring something with you, KFC and a pub are also just across the road. The beds and pillows though could do with an upgrade, very soft I asked for firmer pillows and staff were prompt to oblige. When we were there the establishment was being used lots of tradesmen no doubt on the island to prepare it for the upcoming Summer season or working on the various building sites in the town. Staff were very helpful and friendly, free car parking was also a bonus (just make sure to check your car in on the console/iPad in reception)