Luxus Grand Hotel

Worth money👌

服務：十分滿意， 環境：好

Can you imagine a comfortable bed in prison. Dont imagine stay at the Luxus . Look at the view from my room!! The hotel has no natural light it is a subterranean hole . There is no outside space I actually feel very claustrophobic in this dreadful place. There is nothing redeeming about this hotel including a bizarre indoor pool buried in the hotel. Seriously do not stay here

Nice four star city hotel. Rooms are quite big and well equipped. Breakfast is mainly local, so expect to eat the same food if you prefer western style. Wifi signal is strong all over the hotel property. The negative things are: some rooms are facing the inner courtyard and are a bit loud due to the swimming pool located on the second floor. Also there is limited privacy in those rooms.

Amazing customer service. My daughter was feeling unwell and the customer service staff went above and beyond to help us by calling a physician, who not only provided a phone consult but also made a hotel visit. Staff then followed up the following day to check in on her health. Hotel is very clean and rooms freshened daily. The only downside was the shower in our bathroom leaked due to an incomplete seal of the shower door to the glass frame. All in all a great hotel!

Bad night in a bad inn. The staff at breakfast were not helpful and were not nice. I asked for a second glass of orange juice and they refused to give it. There was very limited breakfast selection and their excuse was that it's ramadan time. But we're not Muslims and do not have to fast. They should not charge for breakfast in the booking if they had no intentions of feeding their non-Muslim guests properly. I had to wait 15 minutes every day for 4 days for my tea to be served. This is not a luxurious hotel as described. It is dated and the decor is tacky. The hallway to the rooms is dark that it does'nt feel safe, especially we are women. The room and the hallway also reek of cigarettes. The housekeeping staff hassle you for tips whenever you ask for supplies, which should have been provided anyway. There's two of us and they only put one bottle of shampoo and bath gel. The toiletries are of low quality that the soap does'nt even sud. The hotel is located in a busy street and is not in a good area.