Hilton Garden Inn Mattoon

Not a bad stay but not up to usual Hilton standards (I said this at the last Hilton stay in October and we tried a different brand in November for better location and cost but its wasn't better so came right back). Definitely disappointed and while its still our prefered brand our loyalty is wavering. After a long snowy scary drive we arrived 2.5 hours later than planned and had to wait for the check in person. Another couple came down and he went to bar twice asking if someone could assist them. Both time the bartender stated he should be right back. Eventually the couple just took two waters from the little food area and left. Front desk person come out and answered the phone that had been ringing. We quickly check in and inquire what time breakfast opens in the morning as we have a tight schedule. 6:30 is the answer so head up to our very clean, dark, quiet and comfortable room. My teenage daughter carefully plans her morning - wake up at 6:25, eat breakfast, come up and get dressed and ready for her scholarship interview tomorrow. We are at breakfast at 6:35 with 2 other tables and wait until 6:45. I inquire about ordering and are told breakfast doesn't open until 7. This is important information, I wouldnt have inquired if it didn't matter. This puts my daughter behind because we waited to find out. There is ZERO signage. She gets ready and I come back and order for us both so she can start making up time, after again having to track down an employee, I order an omelet and she asks what I want in, since I have no idea my choices I just guess, so I said all the vegetables you have. The omelet is so skimpy with just 4 veggies (mushroom, onion, bell pepper, tomato) and not a lot of them. Had to ask where the silverware was, had to hunt down my own salt and pepper. The omelet was $10 and I thought for $10 they could have put a few more veggies in it. Luckily as diamond members we had the $10 per person credit but if I had to pay for that Id be furious. Then the worst part of any breakfast area - the coffee ran out! Luckily I had just poured a cup but at least 4 people tried and had to request more and she had to brew more (i left so who knows how many more people left under caffeinated). And the eating area was not crowded. Never even hit half full. The common areas were clean except the stairs could use a vacuum. Part of staying at the Hilton brand is quality nights sleep (hit it1) but a nice breakfast to start the day (hard fail). 3 stars against any other hotel chain but 2 stars again Hilton brand. Though honestly, most of my Hilton reviews are excellent but the past two fell short, I hope this is not indicative of where this brand is going. . .I havent decided if Ill try this hotel again or try a different one if we go to Mattoon again.

Unfortunately, we our stay was cut short because the room did not sleep as many as advertised. We reserved the King Bed Studio Suite, which states on Hilton's website that it sleeps 4 with a sofa bed. That is not the case. It does not have a sofa bed, and instead has a half size couch with no hide-a-bed. Given that it was a busy weekend, there were no other rooms available in this hotel or the surrounding area. So we just had to hit the road. This is pretty frustrating after a long day on the road.

Stayed here with group of friends for an EIU reunion. Fabulous lobby area with bar, tables, couches & multiple flat screen TV’s. Friendly, helpful staff always ready to help. Room was quiet & clean. Comfortable beds! Will definitely stay here again.

This is a relatively new hotel. Pros: Quiet, comfortable stay in a good, well-lit location just off I-57. Cons: For a newer hotel, there are some issues. (1) Shower REALLY needed a good cleaning between the glass doors - scum accumulation. (2) Shower floor appeared dirty. (3) Shampoo dispenser was empty. (4) Ironing board cover had holes worn through it. Also, for $10 per person, the breakfast buffet was lacking - only offered basics that you would find at other hotels for free such as cereal, scambled eggs, bacon.

Early check in no upgrades available. Lots of free parking. Clean, quiet comfortable room. Nice small pool opens early. Nice lobby bar for nightcap. The breakfast area is a guessing game on where to sit, coffee self service all other drinks you wait for a single server running around. Hot food is in chaffing trays hard to navigate.