Sudamala Resort, Seraya, Flores arvostelua

Majoituspaikan vastaus: Dear our lovely guest,Thank you for your wonderful review for Sudamala Resort Seraya. We're so happy to hear that the natural environment and the cleanliness of the resort exceeded your expectations. It's great that your family, especially thekids, had such a fantastic time snorkeling and enjoying the pool. We hope to welcome you back for more memorable adventures. Thank you very much.Warm RegardsDiky Lingga WisnuResort Manager

Majoituspaikan vastaus: Dear our lovely guest,Thank you so much for your feedback to Sudamala Resort Seraya. We're thrilled to hear you enjoyed the excellent service and your snorkeling time. We appreciate the tip about bringing enough cash or a Visa card, it's really helpful advice for future visitors. We're glad everything worked out and look forward to welcoming you back for another memorable experience. Thank you very much.Warm Regards,Diky Lingga WisnuResort Manager

Majoituspaikan vastaus: Dear our lovely guest,Thank you for sharing your wonderful experience with Sudamala Resort,Seraya. We're so happy to hear that you enjoy your time while stay here and so happy with the service from our staff. We hope to welcome you back soon for more memorable moments. Thank you very much. Warm Regards Diky Lingga Wisnu Resort Manager

Majoituspaikan vastaus: Dear kalosvane,Thank you for sharing your wonderful experience with Sudamala Resort,Seraya. We're so happy to hear that you and your family had such a great time snorkeling and exploring the vibrant marine life. It’s heartwarming to know that the serene environment, delicious food, and friendly service added to your enjoyment. We hope to welcome you back soon for more unforgettable moments. Thank you very much.Warm RegardsDiky Lingga WisnuResort Manager

Majoituspaikan vastaus: Dear our lovely GuestThank you for sharing yourfeedback to Sudamala Resort, Seraya. We're sorry to hear about the challenges you faced with the shuttle service. It’s disappointing to know it didn’t meet your expectations, and we understand how frustrating this must have been. According to the schedule, our wooden boat departs back to the island at 4:30 PM and due to the weather condition at that, the boat could not wait any longer. We happened to have a standby a speedboat for private transportation. As per the resort's procedures, private transportation is subject to an additional fee. However, we were sorry for this situation. Our team should have communicated everything with you more specifically and in detail. Your feedback is really valuable, and we will share this with the management to address any misunderstandings and improve the overall experience for our guests. We hope you’ll give us another chance in the future to make your stay more enjoyable. Thank you very much.Warm Regards,Diky Lingga WisnuResort Manager

Majoituspaikan vastaus: Dear Guest, Thank you for taking the time to share your detailed feedback regarding your stay at Sudamala Resort, Seraya. We deeply regret that your stay did not meet your expectations, particularly in terms of hygiene and service efficiency. We appreciate your recognition of our efforts to address the issues during your stay, though we acknowledge that these situations should have been avoided in the first place. Your positive notes about the natural environment, snorkeling, and complimentary marine equipment rental are greatly appreciated, and we are committed to using your constructive comments to improve our management and service quality. We hope to have the opportunity to provide you with a more seamless and enjoyable experience in the future with Sudamala Resort, Seraya, Thank you very much.Warm RegardsDiky Lingga Wisnu Resort Manager

Majoituspaikan vastaus: Dear oYoYo,Thank you for sharing your wonderful experience and reveiw with Sudamala Resort, Seraya. We're thrilled to hear that you enjoyed your stay, especially the New Year's Eve celebration with the live band, fireworks, and our staff. We're glad the cheerful staff, comfortable rooms, and food added to your positive experience while stay in Sudamala Seraya. While jellyfish season limited snorkeling, we hope you still cherished the natural beauty of the area. We would be delighted to welcome you back and explore Komodo National Park with Aqura Trip Excursion for another fantastic stay. Thank you very Much.Warm Regards Diky Lingga Wisnu Resort Manager

Majoituspaikan vastaus: Dear piya muqitThank you for your fantastic review to Sudamala Resort Seraya. We're thrilled that you enjoyed the luxurious accommodations, healthy house reef, and the chance to spot a turtle in our sparkling waters. It's great to hear you appreciated the well equipped in Aqura dive center, delicious gourmet dishes, and the unique mix of Indonesian and Western flavors in Lomak Restaurant. We're delighted you found value in your stay and consider us a hidden gem in this paradise island. We hope to welcome you back for more incredible experiences and adventures with Komodo Dragons and explore Komodo National Park. Thank you very much.Warm RegardsDiky Lingga WisnuResort Manager

Majoituspaikan vastaus: Dear Duoladatong,Greetings From Sudamala Resort, Seraya! Thank you for sharing your experience with us. We're delighted to hear that the island exceeded your expectations with its snorkeling opportunities, natural beauty, and memorable day trips with Aqura Dive Seraya. Also thank you for capturing stunning photos. We're honored to showcase Sudamala Resort Seraya and Komodo National Park's beauty, inspiring others. We hope to welcome you back for more breathtaking moments soon. Thank you very much.Warm RegardsDiky Lingga WisnuResort Manager

Majoituspaikan vastaus: Dear Guest,Greetings from Sudamala Resort, Seraya!Thank you for taking the time to share your constructive feedback regarding your stay with us. Please rest assured that your comments are being treated with the utmost care and priority. Your concerns about our service, pricing, and equipment have been taken very seriously, and we are committed to addressing them to enhance the experience for all our guests.With respect to your interactions with our staff, we are truly sorry to hear that you felt disrespected. We greatly value guests from all cultural backgrounds and will reinforce training to ensure every team member consistently upholds our commitment to professionalism and inclusivity.We acknowledge your concerns about the restaurant pricing. Our aim is to provide fresh and high-quality food, and as many ingredients are sourced from outside the island, this is reflected in the pricing. However, we do offer reasonably priced items that are sourced locally, and we will review our menu to ensure it offers better value for our guests.Regarding transportation logistics, we appreciate your feedback. The punctuality required for transfers is essential due to the nature of operating on a remote island, but we will strive to provide clearer communication about transportation options to avoid any inconvenience.We regret the issues you encountered with soundproofing and the snorkeling equipment. These matters will be carefully assessed, and improvements will be prioritized.Your feedback is invaluable in helping us refine our services, and we sincerely thank you for bringing these matters to our attention. We hope to have the opportunity to restore your trust in the future and welcome you back to our resort.Warm regards,Diky Lingga WisnuResort ManagerSudamala Resort, Seraya

Majoituspaikan vastaus: Dear Guest, Thank you for taking the time to share your detailed feedback regarding your stay at Sudamala Resort, Seraya. We deeply regret that your experience fell short of your expectations and appreciate you bringing these matters to our attention. Please allow us to address your concerns with the empathy and care they deserve. 1. Transportation Issues: We sincerely apologise for any inconvenience caused by the transportation schedule and associated costs. We offer complimentary transfers between the resort and the main island at set times: 9:00 and 14:30 from the resort, and 11:00 and 16:30 from the main island. For safety reasons, we strongly discourage sailing after dark. Your comments have prompted us to review our policies to ensure clearer communication with our guests in the future. 2. Room Conditions: It is deeply concerning that your room did not meet the standards of cleanliness and comfort we strive to uphold. Issues with the air conditioning, Wi-Fi, and unpleasant odours are unacceptable, and we have shared your feedback with our maintenance and housekeeping teams to ensure these problems are thoroughly resolved. 3. Service Experience: We are truly sorry for the service lapses you experienced, including the mix-ups with your room and delays in receiving assistance. This falls far below the attentive and professional service we are committed to providing. We are reinforcing staff training to prevent such occurrences and ensure our guests feel well cared for at all times. 4. Food & Pricing: While we are pleased that you enjoyed the taste of our food, we understand your concerns regarding pricing. As many ingredients are sourced from outside the island, this influences our pricing. However, for items sourced locally, we strive to offer fair and reasonable rates. We will review our menu to enhance its value for our guests while maintaining the quality and freshness expected in a remote island setting.Your feedback is invaluable in helping us improve our services and offerings. We deeply regret the impact these issues had on your stay and sincerely hope to have the opportunity to welcome you back in the future to experience the improvements we’ve made. Should you wish to discuss your concerns further, please do not hesitate to contact me directly. Warm regards, Diky Lingga Wisnu Resort Manager Sudamala Resort, Seraya

Majoituspaikan vastaus: Dear Xiaoyaobaige,Thank you for sharing your feedback regarding your stay at Sudamala Resort, Seraya. Please accept our sincere apologies for the challenges you encountered during your time with us.We are truly sorry for the delay in addressing your request for a water heater and will work closely with our team to ensure a more prompt response in the future. Additionally, we deeply regret the inconvenience caused by the blocked toilet and unpleasant odour. These issues fall far short of the standards we aim to provide.We also acknowledge the confusion surrounding the shuttle boat arrangements. This should have been clearly communicated in our confirmation details, and we will review our procedures to ensure our guests are well-informed and experience a seamless arrival process.On a positive note, we are pleased to hear that you found the taste of our food acceptable. Regarding your concerns about pricing, we aim to provide fresh, high-quality dishes in this remote location. While many ingredients are sourced from outside the island, we strive to offer reasonable pricing for locally sourced items. We will review our menu to ensure it offers better value for all our guests.Your feedback is invaluable in helping us improve, and we sincerely hope to have the opportunity to welcome you back to Sudamala Resort, Seraya, in the future to experience the enhancements we have made.Warm regards,Diky Lingga WisnuResort ManagerSudamala Resort, Seraya