La Quinta Resort & Club, Curio Collection by Hilton

Wonderful staff and service! Grounds were exceptional too!

We moved to Palm Springs this summer from LA, it was hard to find a tennis pro that was still in town in the off season, thank goodness I found Ernie at La Quinta! I spent every week on the courts taking a lesson or clinic from Ernie this summer and LOVED every second of my time with him! I met amazing people/guests, improved on my strokes and had a blast learning and growing in one of the most beautiful settings to play tennis in. I always left the court with a smile on my face, exhausted and a greater love for the game of tennis. Ernie, thank you for your patience, commitment, energy and catering to the way that I grasp new concepts, you rock!

I really wanted to be able to say nice things about this resort. The grounds are beautiful, my casita was well decorated, large and comfortable (although I would have wished for better light insulation than the shutters provided) the AC kept up with the high temperatures, and the staff was friendly. That said, I would not recommend anyone stay there until their construction is completely and absolutely finished. I was there three nights and was only able to sleep in on one of them. Check-in was smooth and my dinner at Abode Grill was amazing. (Shout out to the staff!) It was July so very hot but the pools were refreshing and I walked around the grounds before going to bed. I was awoken early the next morning by two men WALKING ON THE ROOF OF MY CASITA (one story) and scraping it with tools. Since I was now awake and the noise was quite loud, I went to talk to the front desk who apologized, claimed that there must have been a miscommunication with the contractors, and told me that they would have them stop. Ok - these things happen. So I picked up some excellent iced coffee and returned to my casita - only to find that the scraping was still ongoing. It was soon replaced with leaf blowers on the roof blowing whatever debris they had been scraping to the ground and essentially trapping me in my room unless I wanted a dirt shower. My test message to the front desk got me the promise of a $75 credit and late check-out and I was prepared to let it go. If that had been the end of it, I would not be writing this review. (Again, these things happen.) The next morning passed without disturbance. And then Sunday morning rolled around and I was once again awoken by very loud power tools (perhaps a tile cutter?) being used on the casita directly across from mine at 6:15 a.m. I can only deduce that the heat made it advisable to work very early but with all of that unit's doors and windows open it was as if they were just outside my window. There was absolutely no sleeping through that so I once again texted the front desk who (to their credit) made it stop. But again - the damage was done. And then to top it all off, I was automatically checked out at 11:00 so my offered late check-out was not honored. Fortunately I did not leave my room and get locked out when the outside temperatures were 120 degrees. So - this is a nice place. And I would love to go back when their ongoing construction project is DONE. But until then I would recommend staying far, far away.

Our stay at La Quinta was an utter disappointment from the moment we arrived. The room accommodations felt like a cheap motel, and I can't fathom how this hotel holds a 4-star rating. When we checked in, my husband asked for a nice room, and the front desk lady assured us we were upgraded due to his Hilton Honors status. But when we entered our room, I felt like I had stepped into a rundown motel—small, dingy, and with worn-out furniture. And a bathtub shower? Really? How can a supposed 4-star hotel still have those? I’ve stayed at this property many times, but I’ve never encountered a room this bad. This was supposed to be an upgrade? We had booked a room with a fireplace, and clearly, this was not it. We paid $500 a night and then found out looking online that they were offering suites with full kitchens for $400 while we were stuck in a cramped, motel-like space. I went back to the front desk to speak with a manager, and that's when I met Adrian and Hugo. When I expressed my frustration, Adrian discovered that we had actually been downgraded from our original reservation. I pointed out that the front desk Lady had lied to us, but instead of taking responsibility, he defended her, claiming she was just trying to accommodate us for early check-in. We arrived at 2 PM—there should have been clear communication about our options! You don't just automatically downgrade a guest, without telling them. Adrian and Hugo had zero empathy as I laid out my concerns. It was a low peak time, and the hotel had plenty of available rooms. You're telling me that the front desk had no better options than to downgrade us? When I asked for a rate adjustment, (Our original guest room we booked was selling at $300 per night that weekend) they refused and flatly denied my request for an upgrade. They offered to move us to the original category we booked, but to a “renovated” room. There was a poor apology, no compensation—just a lack of basic customer service that left me in disbelief. Also, due to this mishap and having to change guest rooms, it left my husband and I late to to our event, so frustrating. When we moved to the original room we booked, it was decent but still felt sterile and uninviting. The walls were bare, and the bathroom was missing amenities. We only had mouthwash and no body lotion, which I don’t travel with because I expect hotels to provide it. I tried to call Housekeeping but the phone in our guest room did not work. It took us until day two to flag down housekeeping outside to get body lotion! One night, after returning from a wedding, I tried to take a bath, but the water never got warm. I let it run for too long, hoping it would heat up, but it didn’t, forcing me to give up on the bath altogether. The disappointments just kept piling up. This hotel has plummeted in quality over the years, and we will never stay here again. It’s a $200-a-night establishment at best. Don’t let the pretty grounds and restaurants fool you—inside, the room ac

Stayed here for 3 nights. We booked a poolside casita but were upgraded to a Starlight Casita for free because we’re Hilton Diamond members. Not all Hiltons treat you like that when you’re Diamond Members, this one was fantastic. The resort has about 40 pools to enjoy. We ate at the Mexican restaurant on the property and it was great.

The resort is beautiful, the staff were all very helpful and having so many pools on the property is a really nice perk. It was great to walk out of your room right into the pool. The room service items that we ordered were very good. The one downside was that the rooms were not cleaned until late afternoon every day. Other than that we had a great stay.

5 star service and amenities all around. Gorgeous resort grounds and landscaping, top notch service, offers privacy, lots of pool and hot tub options, wonderful spa. Morgan’s is a top choice for dinner. Twenty6 has great breakfast. We’ll be back!

Room has musty smell, so bad I can taste it. Yuck! Management says they have no other rooms available, check back tomorrow. I have asthma, not interested in getting sick from whatever mold is growing in this room. I may have to just leave. Very disappointed.

The grounds of the hotel are lovely and the property offers a variety of rooms. However, the rooms are incredibly dated and musty. For the price, this was a disappointment. Service was average as were the onsite restaurants. This just wasn't the place for us.