Estival Park Silmar

Hotel très bien placé à 5 minutes de la plage et des commerces. Chambres spacieuses avec tres bonne literie et avec un balcon assez grand . Salle à manger très grande et bruyante , heureusement menus variés et bien cuisinés . Bar facile d’accès avc choix de boissons et de snacking sucré et salé. Nous étions en tout inclus avec Coralia et nous avons pu profiter de la gratuité du complexe aquatique (Spa , hamann , jacuzzi et piscine à bulles ). Animations du soir très bien et diversifiées , nous avons passé une bonne semaine dans cet hotel

Usually, I accept some instances when a hotel isn't quite up to scratch but that is when there are more positives than negatives. This wasn't the case on this holiday, Estival park fell very short of my expectations and their customer service was poor. These are the reasons for my negative review: Day 1, we arrive in the evening. There is no food service or ability to get food after 11pm which is the time we arrive. The receptionist marked on a map where our apartment was and what gate to go through. In the rain me and my family looked for the room while getting soaked, no help was offered, no umbrella or anything. Rooms are not clearly marked and we circled the area looking for some time before finding it up a tall flight of stairs (not clearly marked what rooms are up there) we were even directed to the wrong gate, (gate 7 we were told, but gate 6 was the closest) when we finally got to the room, we took the advice of the receptionist who had told us ordering from the Just Eat app worked and delivered outside the front. We sat for over 1 hour waiting for it to turn up asking the receptionist to help us by calling them (now an elderly man), when he finally called them it was 1am and they were shut. This cost me 26 euros. We go back to the room hungry and go to sleep. In the morning we get up and have breakfast, the buffet is extremely busy and you do not get seated at a table. The lady at the door asks you to scan your card as you walk in but ours fails every morning and evening, we have to identify ourselves. One morning there were no tables and asking one of the waitresses if we could occupy an empty table that needed cleaning resulted in him replying "I don't know" and walking away. When the coffee machine requires attention it generally remained out of action, adding to the ques on the remain ones. The hall had a large section barriered off due to the rain and the hall remained smelling damp in that area. Generally, with an evening meal you would get a complimentary beer or house wine at other resorts, but not this one they have the machines, but only all inclusive are allowed a wine with dinner. We took our daughter to the kids club, it was OK as there were plenty of other kids here but the team clearly didn't seem overly happy to be there. We then went and got dressed to go to the gym, on arriving the lady quite rudely said it's not included and it's 10 euro each. I do not remember seeing this anywhere, they say extras are written on the voucher and astrix's on the website but when you book it is not clear that half board does not give you access to these facilities. It's shocking you do not get access as a guest staying in the hotel regardless of what board you are. Board has always related to food and drinks. When ordering a taxi there is no system in place to make a queue, people order taxis at reception and it is just a free for all when the turn up, whoever is quickest! Pool tables were out of order and the ones that worked we

Tui should be ashamed of themselves for recommending this hotel. We stayed in Silmar but had access to Almaris too. Never been so happy to return home and actively looked for a flight home after 48 of arriving. 1st of all the reception staff were extremely blunt and not welcoming at at when we arrived to check in. Asked if there's a possibility to pay to upgrade as we'd heard the apartments were nicer than the hotel only to be told quite sternly "were fully booked". Our room (top floor) was very dark, only illuminated by lamps to which 1 shade was completed broken. A downlight in the bathroom wasn't working and there was black mould in and around the shower. The lever on the mixer tap didn't work so showers had the tap running too. When we told reception, the lampshade and bulb was fixed but the mould was never cleaned. Later we found a sewage smell and needed to run water to seal the traps almost every day. We didn't ask to be moved as we were told at check in that they were full. The hotel leaked badly and there were towels thrown on the corridor floors. Water leaked everywhere into the arcades and into the restaurant. My son has a nut allergy and we went all inclusive and found to food edible at best but and often cold. The worst was gross neglect in food signage and allergen labeling. Often completely in the wrong place and cross contamination with simple things like bowls for ice cream scoops not given a thought. Broken chairs and the staff were rude, dismissive and couldn't speak even basic English. The sheer amount of self service drinks machines that either dispensed just water instead of juice, displayed service warnings or were completely out of order was crazy. This goes for the arcades for children too which was really disappointing to see. The snack bar smelled like spoiled milk and had fruit flies over the cakes. Toilets smelt bad and had often had no paper towels and the hand drier was broken. There was a halloween flash mob that came to the restaurant screaming and doing a performance where people got their food from which I thought was just weird (while people were dining). My son hated it so asked what time they came so had to work out meals around it but they even got that wrong. I get it was Halloween but let people eat in peace rather than being subjected to that when dining. The pool (Silmar) is way smaller than the picture, always attended but no one was in as the weather wasn't great. There were cups and tissues floating around which the guards couldn't be bothered to clean up. Don't be fooled by the photos of the indoor pool as this is the spa and costs extra. Even our rep wasn't there on the 1st night to talk to even though it stated what time they'd be there. Using the Tui app was pointless as we just got a robotic response so gave up. Theres probably more to add but you get the idea. We spent an absolute fortune staying away from this hotel on trips out. I wouldn't go back here if I was paid to. A 4* hotel is a j

The staff were very friendly and worked tirelessly to keep holiday guests happy. Very clean throughout the resort. Felt safe with key cards as it was open to the public to walk through to use gym facilities. Our apartment was spacious, clean and cool, located next to a pool. The main pool was attractive and busy, lots of sun beds and parasols. Bar snacks during the day. Buffet food for breakfast, lunch and dinner with lots to choose from. It did get busy but always able to find a table. Quick and efficient staff. Drinks were ok for all inclusive. Kids were happy to go help themselves. Entertainment team were always around getting people involved in games, table tennis and all sorts which was great when it rained. We went in September and it rained for over 50% of our holiday but we made the most of it. Spa is open to use, just buy a swim cap. Hotel transfers weren’t too long. Very happy with our stay here. Would come back if had the chance and recommend for a family holiday!

I went with my 2 children and we all had a great time. Hotel 1 is slightly dated, but for what we paid, it was perfect. Food was great, plenty of options. Entertainment was really good. Pools were cold, but thats due to the time of the year. Staff were all great and helpful. The area is nice and quiet, lovely beach and not far from PortAventura. Great holiday for a great price.

We stayed in apartment block 5 for the Halloween mid term break from school, but we were REALLY unlucky with the weather. Torrential downpours for a few of our 8 days stay which definitely could have made for an awful holiday. Initially I had booked just room and breakfast, but to be honest, I couldn't find any nice restaurants in the area and the rain didn't make us want to explore, so on day 2 I upgraded us to all inclusive. It meant we could use the heated indoor pool, which was essential for our kids!! Our apartment was PERFECT for us...very spacious, 2 bedrooms, decent kitchen and a washing machine. It was right beside a small supermarket and there was free parking for my car right there. Maids came and made our beds every day, and did a quick tidy up...more than adequate! Food was pretty good...good selection, and it changed a bit each day. We always found something that suited us. The first couple of days we used the restaurants in Hotel 1 and it was CRAZY in there...stampedes of people! But Hotel 2 was really organised and Hotel 3 was quieter still...they did dinner from 6.30pm rather than 7, which suited us too. The number one thing that made our holiday a success was the kids club. Our son has never enjoyed them before, but the girls there and in particular Ruby, was so so good to us... reassuring and lovely! You could tell that she has children of her own and she was so patient and warm...a real asset to the company!! We're hoping we get to return in the summer (with better weather) and we've learned lots from our stay...I'm sure it'll be even better next time!