Kimpton Mas Olas Resort and Spa, an IHG Hotel

Going to just share the email I sent management since I have now not heard back after multiple weeks: My wife and I recently stayed at your hotel from Jan 1-5th. While we were thoroughly impressed by the grounds and the evident care that has gone into creating such a beautiful atmosphere, we regret to say that our overall experience fell short of expectations due to significant understaffing issues. During our stay, it became apparent that the lack of sufficient staff impacted various aspects of the service. For instance, restaurants were closed without notice on certain days, pool bars were not open when advertised, and we had multiple instances when our order was incorrect or forgotten. While housekeeping was quite attentive, your bars/restaurants were either not staffed during large chunks of the day or so understaffed that it quite negatively impacted your guest experience. Multiple mornings we went to one of the pools only to find trash from the day before still present and no towels. This all unfortunately detracted from what could have been a truly enjoyable visit. Upon check out, we were not asked how our stay went and your staff seemed generally uninterested in helping during our story when we needed basic things like pool towels. The exception was your spa manager, who tracked down what seemed to be another staff member's half used bottle of sunscreen to give to us when your shop and spa were both completely our of sunscreen. Putting a mandatory service charge o

Nice relaxing stay

Unique and uncrowded

Another Great Stay at Kimpton Mas Olas This was probably the 4th or 5th stay at Kimpton Mas Olas. The rooms are spacious with lots of natural light. The bathtub in addition to the shower was great. The entire staff of the hotel are remarkably intelligent and genuinely caring about their work and are just plain nice human beings. The restaurant options on site are great. The food is excellent at each of there. We had a wonderful walk down the beach... probably a mile or so..... absolutely beautiful.

This place is Heavenly ＜3 From beginning to end everything was perfect! My son and I were treated like royalty. Stunning unique property, very quiet and serene. The beds were super comfy and many fine details throughout!…Nothing was overlooked! We enjoyed our stay very much and I’m looking forward to coming back with my husband and friends. Ps..The arugula salad at Botanica was amazing!

This place was absolutely awful. Poor service, heat not working in the buildings, pickleball courts advertised don't even exist. Incredibly expensive and not remotely worth the cost. Only slight positive was the food.