Travel Inn la Junta

Hi we didn't stay it was to far for us to stay we were in las vegas the reservation it made it to colorado on july 20 why you can not resolve my problem

Absolutely disappointed in this hotel and the management. I called the number on the front door, lady answered, said "ill call you back in 5-10 minutes i have to figure out what room you are in and where the keys are" we waiting for 20 minutes only for some guy (maybe the manager) to come out to my window and knock on it and ask "what are you doing?" He was rude and asked over and over again if we already paid after i already showed my confirmation code along with the itinerary number and the receipt for paying in advance. The guy then had to go hunt down and wake up the front desk clerk to which they opened my two rooms and said "we cant give you keys becuse this is our only set and we have to get more made, if you get locked out of your room just come knock on my door (front desk clerk) and ill let you back in your room. Not to mention the rooms were nasty and outdated and looked NOTHING like the pictures that are posted on *******. We are expecting ******* and travle inn la junta to make this right due to the poor service and inhabitable rooms.

While it didn't have a shower chair in the room, the desk clerk quickly got anything we needed. Also, while an older motel, it was kept up pretty well and very comfortable. We ended up needing to spend a few extra hours after check out time and she only charged us $10, instead of another day, for which we were very thankful!