Julia L
22. syyskuuta 2024
I've never had so many things go wrong with one hotel room just for one night. My husband and I stayed here one night for a wedding nearby. We arrived at 3:30pm and given room 101. We were told that the door to our room was out on the street, meaning you had to exit the hotel's main entrance and walk down the sidewalk to access. I asked if they had a room on a higher floor (as I originally requested in the booking) and they said that they didn't see that note until just now and, unfortunately, they were fully sold out. The door to our room was right on the sidewalk of a main street. No barrier and not set back. So close that you can hear the conversations of folks walking by. The only little window in the room sits right on the sidewalk as well so we had to keep it closed. It felt like we were in a basement. The room was also two queen beds instead of the king room that I booked. When I asked about this the next morning, I was told that we were given a "complimentary upgrade" to a queen suite. I never asked for this and, in fact, would've preferred the original room we booked but it was too late for that by the time I asked. Anyways, we quickly changed and went to the wedding. When we returned to the room late that night, the majority of the bathroom was flooded and seeping into the carpeted bedroom. We put our unused bath towels on the floor and I notified the front desk. The front desk man was polite and apologetic but not helpful. They offered to bring us new towels (which we never actually received) and reminded me again that they were fully sold out so they couldn't move us. Did not offer to call someone to fix it or even clean up the mess... so we spent the night managing the mess and the sopping wet towels. While the street was quiet at night, you could hear every movement from each adjacent room. I am usually not very sensitive to noises (I am a heavy sleeper and use a noise maker) and I was awoken several times throughout the night because of people walking around or using the bathroom, etc. The AC unit (which was right next to one of the beds) made a very noticeable squeaking noise when in use. When I went to the front desk to discuss this all with them, they apologized but did not offer anything to remedy. For a room that is over $500/night, this is simply unacceptable. Conclusion: Not worth your money. Go elsewhere.
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