Hotel La Jolla, Curio Collection by Hilton

很喜歡有小涼台的酒店

房間設施好，離海邊很近，酒店一共11層，客房全部朝向大海，樓層夠高都能看到海景。可惜攜程訂房衹給了5層。早餐豐富，主要是點餐。總體來説可以給5分。

臟亂差，床單套不上去。肥皂還是別人用過去。2000一晚的價格也是醉啦臟了我辦法睡覺

I had a terrible experience with this hotel. I made a deposit on Wednesday afternoon to use their private dining room in Sea and Sky Restaurant for a future event. They charged me a fee to use a credit card for a deposit. I do not live in the area. On Sunday, 4 days later, I visited the event space and found it unsatisfactory. The restaurant also had no record of my reservation. I initiated a cancellation that day. I was given a lot of circle talk by the coordinator, Shylee. She was adamant I tell her my reasons for cancelling but would not commit to any refund. I finally spoke with her supervisor Kaia, and was given the same circle talk and third degree with no promise of a refund. She kept referencing “force majure” which was apparently a clause in the contract. When I asked what that meant, she said she thought I would use the information to make up a lie to get out of my contract. I assured her I’m not a liar and I don’t appreciate being called one by a stranger. I got a weak apology at best. They were trying to get me to give them a reason for cancellation, so they could reference their contracts force mujure and tell me I had no out option. Finally I reached out to the hotel GM. I got similar circle talk, with the end result being, they would keep my $950 deposit but as a “courtesy” they would not persue another $950 for the event. This event was scheduled for 28 days later from my cancellation date. So from day 1, their contract states they will keep your 50% deposit and you are obligated to pay the other 50% whether you use the space or not. I fully admitted I missed the fine print and ask for help from the GM, Stormi. She and her other staff were like a broken record reminding me that signed a contract and they would not help me. Now I’m out almost $1000 for no service or product. Predatory organization with bad process and people. I would not recommend doing business with this organization.

Arrived tired after 3 hour weather delay. Laila greeted us at the bar and she was warm and friendly. Lovely way to start our trip!

Laila server was v nice and kind at sea and sky restaurant. I really wish upgrade was available but unfortunately it wasn’t. Staff was friendly and helpful. Rooms were clean as well. The best thing was that hotel is walking distance from the beach