fooman76
26. elokuuta 2024
This is a revised review - from 4 stars to 5 STARS! The original review had a 1 star deduction due to an issue with our pool, but management reached out to me directly and promptly resolved the issue. This is a testament on to their service and professionalism. Hence, why they really deserve the 5 stars! We stayed here for 3 nights and would have stayed longer, but there was no availability. In spite of max capacity, the place never felt crowded and you feel like you have the place to yourself. It's perfect for couples and families as well. Service was top notch from check-in to check-out. Luggage was taken into our tent upon check-in and loaded into our rental car upon check-out. Room service was great and the food was delicious. Rooms were quiet, spacious and clean with great views of the volcano. Kids loved the outdoor shower and the plunge pool. FYI - the water is heated, but can be cooled down if need be by calling the front desk. We even saw howler monkeys from the pool. We had a private breakfast at our tent every morning. Food at all the restaurants was great, but my favorite was at Ayla. The grilled octopus was so delicious that I had it twice! We did not get to try the Asian fusion restaurant, but plan on doing it on our next visit. We hope to stay here again soon!
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