Gran Hotel Costa del Sol

Great staff, breakfast had so much choice and fantastic value.

Booked this hotel to attend a huge family wedding nearby in Marbella, currently on the last day of our holiday. The hotel its self it's generally clean but in parts worn and run down, the cleaning in the rooms I couldn't fault and the staff was really friendly & helpful. With it being the beginning of may we didn't get chance to use the chill out terrace as this was only just being set up ready for the summer season. The pool is very shallow and cold but the kids loved it, more for a cool down rather than swimming. We took the all inclusive option however please be aware that not all drinks are included and there is additional fees that we didn't agree with as we had paid for the all inclusive option for a reason. The main restaurant food is edible and there is a lot of choice but the standards aren't great. For the size of the restaurant the food gets eaten quickly and items aren't replaced leaving the food stands unsightly. The food that is cooked and should be hot are stone cold. I did make a few of the staff in the restaurant aware of this to which I was told there is a microwave to use if I wasn't happy .....wow!! Let's say no more. The chicken my sister in law had from the live cooking station was raw still inside. Such a disappointment, and dangerous. The hotel location is great and we definitely reccomend El Gusto restaurant on the high street a few minutes walk from the hotel, the food was lovely. There are some lovely places to visit and all in walking distance. There is 1 free bottle of water a day per room, which we didn't think again for the all inclusive option was great. However we won't be returning anytime soon and it's definitely not a 4 star hotel!

I choose to ignore the previous reviews and took my wife and son along for a weeks holiday. on arrival the lady at reception was very nice i tried by saying hi and good afternoon in spanish which she liked, she said the room allocated wasn't a good view so she gave us a higher floor overlooking the pool. the room was clean yes it is a bit dated but it's for sleeping in so not bothered about the decor, the beds are comfy and clean and that's all that matters to us. we headed down to the restaurant as we were all inclusive and i just say the options where great, lots of salads and pastas a typical spanish spread, my only criticism would be not much for a 9 year old but this is not a fun kids hotel it's geared up for adults but that might be due to it still being winter, the previous comments are true the food can get cold but i would say take the steak chicken or pork straight from the grill if it's hot you want. we asked for red wine and they bring a bottle nice touch that and plenty of desserts if that's your thing, the waiting staff are all lovely and again speak to people the way you'd like to be spoken to and you'll be fine here. the pool area is good plenty of beds and again a great pool bar across from the beach the staff here as in the first floor bar are excellent. the area around is not for party goers however if you like nice walks lovely cafes and outstanding restaurants then la cala is your go to spanish resort i really couldn't fault what we seen on the area there is a lidl just 5 mins away and plenty of shops, my wife can be a bit fussy however she said she would go back. the best thing about the Gran Hotel is it's location you really can't beat it i. the heart of all the restaurants and right on the beach just perfect , we met a friend on night 2 and they said they come 4 times a year for a nice relaxing beak overall i can't say much more as we really did have a great holiday and i would absolutely say download the bolt taxi app you get 4 discounted rides this helps with transfers to and from malaga 28 euros great value we'll Gran hotel keep up the good work and i hope to be back real soon