The Junei Hotel Kyoto Imperial Palace West

小朋友喜歡這裏的榻榻米和温泉，除了沒有晚餐安排。前台服務人員態度非常好 衞生很好 入住問候信和小點心 等細節做的好。

酒店本身並沒有任何設施，基本上活動範圍就在房間，但房間挺大，不是太大問題。設計上非常有心思，房間和浴室甚至有背景音樂，亦有歡迎茶點。但如果想選擇房間可能要早點到，我們到的時候5點多6點已經沒有選擇了，只剩下前台對面的雙人房，但不得不說，可能亦因酒店位置緣故，非常幽靜，配上鳥語花香的音樂另有一番感受。位於住宅區之中的位置有好有壞，壞處便是非常不方便，附近亦沒有便利商店，超市之類，最近的超市要走10分鐘，天氣冷的時候還是挺大風的，不太好受，而附近的公共交通站點最近亦要10分鐘，地鐵要差不多15分鐘，太多行李又沒有車的話不建議大家來入住，或者可以找方法存放一下行李先再來。

日式和現代的平衡，很舒適～

酒店在一條安靜的小巷裡，去京都御苑走路即可，去二條城也是走着就到了。酒店員工十分友好，入住前往來許多郵件幫忙預訂晚餐，贊一個。出門、進門前台都會打招呼、問好。在日本來説房間極大，衞生間裏有巨大的浴缸。日式早餐豐盛，一定要預訂早餐。

Absolute worst experience i've ever had at a property! We booked this expecting to get a 5 star treatment given the top reviews on tripadvisor and to have the true Japanese experience in Kyoto. However, when we arrived we were shocked to say the least. We took a taxi with our 2 children and luggage from train station to the hotel which is about 15 min drive and when we arrived the entrance to the "hotel" was so tiny and unwelcoming. The staff were clueless and not helpful and then they showed us to a room that is on the Ground Floor right next to the reception which is right next to the main door/street. It felt like we would be staying on the street basically. We asked to be given another room and to be shown a better place in the hotel and the answer was no sorry our hotel is fully booked. If you are fully booked and you are trying to maximise your profits, don't do it on the cost of your customers who have travelled half across the world to be shown a room next to the streets. It was also a small room (given that we booked for 4 people) and it was very claustrophobic. At the end, we demanded a refund and made another booking at another hotel. We booked the Nikko Princess Hotel which we were so glad with and it was at a much much better location where we walked everywhere. At the Junei location we would have needed taxis to go everywhere. In summary stay away from this property: uninviting, not luxurious, no lobby, no property space, very bad location and staff dont know how ot be welcoming or supportive.

We stayed for two nights, though I wish we stayed more. Very big room for 4 people, nice amenities, beautiful ceramics for taking the tea, which was provided with some tasty treats. The most comfortable bed in our trip to Japan. Very attentive personal. Thank you for making our trip memorable! Would like to come back.