The Royal Park Hotel Kyoto Umekoji

**Strongly Not Recommended – A Disappointing 4-Star Hotel Experience** I strongly advise against booking this hotel due to its poor service and subpar guest experience, which falls far below the standards expected of a 4-star establishment. Below are the key issues I encountered: 1. **Uncomfortable Room Conditions** The room had an extremely disruptive **light green spotlight** that remained on even when all other lights were turned off. This made it nearly impossible to sleep comfortably, as the glow was intrusive and clearly not designed with guest rest in mind. 2. **Rude and Unwelcoming Check-Out Experience** At check-out, the reception staff displayed a complete lack of hospitality. When politely requesting drinking water, they **refused in an impolite and dismissive manner**, making it clear that guests are no longer valued once their stay is over. 3. **Unprofessional Check-In Process** Upon arrival, the reception staff failed to charge the correct tax amount during check-in. Instead of resolving this internally, they inconvenienced us by asking us to return to the front desk to settle the payment—a clear lack of attention to detail and guest consideration. **Final Verdict:** This hotel fails to deliver on basic service standards, let alone the luxury expected of a 4-star property. From poor room design to unprofessional staff behavior and administrative errors, my experience was highly unsatisfactory. I would **not recommend staying here** and suggest exploring other options with better guest care.

衞生：很好 設施：很好 環境：很好 服務：很好

房間比圖片看上去高級和乾淨！很新的設施，浴室的花灑很好控制，水很大，淋浴空間也很大，房間的空調也很好，精準控制温度可冷可熱。有兩個分開的掛衣服的區域也特別人性化。 樓下就是全家和星巴克，走到地鐵站50米2分鐘，但地鐵20分鐘一班，所以需要看好時間。隔壁就是公園。距離京都站一站路。