Hilton Kyoto

Location : prefer , lots of shopping and dinning Service : great, we met a staff from Hong Kong, Cantonese speaking , very friendly Executive lounge: food not a lot of options but taste good Room : clean and good condition Breakfast : I try both lounge and buffet , omelet is good , others fair

Overall the stay was excellent. Breakfast was of high quality which was a good suprise. Location was excellent with nearby shopping street.

The hotel is very conveniently located. Rooms are nice and the roof top bar is perfect for happy hour.

Clean convenient & good service

Dear Management, We would like to bring to your attention a very disappointing experience we had during check-in. We have stayed at your hotel before and have always been impressed by the professionalism and hospitality of your staff. Unfortunately, this time our experience was completely different. The employee named Risa spoke to us in a dismissive and unfriendly manner throughout our interaction. Her attitude felt rude and unwelcoming, which created a very negative first impression of our stay. What concerned us most was that instead of trying to assist or find a solution, she repeatedly implied that things would only proceed on her terms and that if we were not satisfied, we could simply choose not to check in. We found this approach inappropriate and inconsistent with the level of service expected from a hotel of this standard. As frequent travelers, we understand that issues can arise, but the way guests are treated is what truly matters. Sadly, this interaction left us feeling disrespected and unwelcome. We hope management will review this incident and take the necessary steps to ensure that future guests do not have a similar experience. Sincerely, --- ホテル管理者様 今回のチェックイン時の対応について、ご報告させていただきます。 私たちは以前にも貴ホテルに宿泊したことがあり、その際はスタッフの皆様の対応に大変満足しておりました。しかし、今回は非常に残念な経験となりました。 Risaというスタッフの方の対応は終始高圧的で、親切さや配慮に欠けるものでした。その話し方や態度から、私たちは歓迎されていないように感じ、大変不快な思いをしました。 特に問題だと感じたのは、私たちの質問や相談に対して解決策を提案するのではなく、「こちらの条件で進めるか、そうでなければチェックインしなくてもよい」という趣旨の発言を繰り返していたことです。このような対応は、ホテル業界に求められる接客水準にふさわしくないと感じました。 私たちは世界各国を旅行していますが、このような対応を受けたことはほとんどありません。今回のやり取りによって、滞在の第一印象が非常に悪いものとなってしまいました。 今後同様のことが起こらないよう、ぜひ本件をご確認いただき、適切な対応をご検討いただければ幸いです。 よろしくお願いいたします。

The hotel is good and conveniently located near all the attractions. However, it was not worth $800 per night during our stay. The breakfast and dinner buffets offered limited selection, which was disappointing.

Overall very good!

Hotel is quite new and tastefully decorated. Room spacious and layout is functional. Dressing/ basin area rather dim, need to have brighter ( whiter ) light for make up etc. Location is very good, few minutes away from metro and walkable to the Hankyu train station, short distance away from the main shopping areas and plenty of good restaurants around. Breakfast area is quite cramped, food variety and taste are good, worth a try. 

Overall it has been satisfying but one little note to take is when I was greeted by a receptionist( Karin) who seemingly tried to upsell me an executive lounge room which I’ve made clear that I’m not interested in. Other than that, it’s been a great valued stay