Vieraskäyttäjä
30. joulukuuta 2024
Arrived for our Christmas stay on December 22nd. Arrived to friendly reception staff welcoming us and asking us to drop our bags to our rooms as the restaurant had stayed open for us as we were a late arrival. This was unexpected but very much needed. The food in the camp restaurant was delicious. Most nights is a varied buffet with something for everyone. The staff were all very professional and helpful and you can order from menu at an additional cost, should the buffet choices not suit. Rooms are a good size, comfy beds and sauna. The kitchen has good facilities. The hotel has a small supermarket onsite. The hotel is situated right next door to the ski hire shop and is at the base of the rusa and Rudolph family park. You couldn't be closer to the slopes so no dragging your kids along reluctantly in their ski boots. Whilst here, I sadly left our passports on the coach transfer. The hotel staff, in particular Eva, have been amazing in helping. They called the police, coach company, airport and helped secure additional accommodation when I had to arrange due to needing emergency travel documents. Sadly, my holiday company (tui) didn't help at all. Thanks heavens for this brilliant hotel and all their helpful staff!
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