The Vale Niseko

首次在二世谷的旅行超棒，在The Vale酒店的三天頗為難忘。辦理入住非常順利，完全沒有糟心的等待，套房的房間佈局、設施設備與預期相符，適合家庭長住。性價比在同區域酒店裡相當能打。不過酒店房間窗簾的遮光效果不太好，早上容易被光線叫醒，希望酒店可以改進一下。 酒店位置絕佳，滑完雪能直接從雪道回到酒店。出行方面，酒店shuttle隨叫隨到，超貼心。前台的Jessica Tan是中國人，不僅温柔漂亮，服務還特別熱情。幫我順利退房，住店的時候也積極幫我爭取各種權益，回程的車也是她幫忙訂的，每個環節都考慮的細緻入微，讓人倍感安心。 總體來説，瑕不掩瑜，下次來二世谷滑雪，大概率還是會選這裏 。

Great onsen and ski-in/ski-out access.

This has been one of the most appalling and infuriating experiences I’ve ever had in booking a hotel. After the sudden news of a life-threatening family health emergency completely derailed our plans, I reached out to Vale/Nisade in hopes of altering or canceling my trip. What I received was nothing short of callous indifference. Instead of any form of empathy or an attempt to find a solution, I was told to sort it out and directed to buy travel insurance—no effort to help, no compassion whatsoever. This level of customer service is not only unacceptable, it's downright disgraceful. They have proven to be a company with zero regard for their customers, and I would advise anyone considering booking with them to think twice. P.s. even though I have made it clear that there is no way we could go for the trip due to the situation, I have still been contacted by them through mobile, text and email to "book my ski related activities as the fill up fast." Even after telling them the situation, they apologize and said they would get back to me. Zero follow up. I genuinely can't emphasize how disappointed I am.