The Vale Niseko

We recently stayed at The Vale Niseko over Christmas and had a wonderful experience. The location is unmatched, the rooms very well appointed and the staff were wonderful. Thank you for a wonderful 2024 Christmas and we hope we can return in 2025.

View from the room and the distance to skii lift is fantastic. Hot water in bathroom hot for a while, cold for a while, very unpredictable and made showering not pleasant at all, and this happens in all the shower room in the unit I stayed in. Many bugs in the room, most of it dead, looks like house keeping didn't see underneath the sofa chairs. I stayed for 10 days, they only cleaned the room every 2 days, 1st and 3rd day they replenish the amenities for the facial lotion that comes in a small bag, after that, seems like they don't keep up the standard to replenish anymore. Concierge doesn't seems professional enough to know their maps well, each time I ask for nearby food, no particular brand, maybe just ask nearest ramen store, they have to take 20-30mins to see the map to give an answer.. dryer in unit is a very old model and old brand, you can smell the burnt smell on your hair after using it, for a 5 star hotel, I would really expected more on the standard. Feeling from this hotel.. everything is a no, there's no leeway, should be more accommodating and more open to customers to provide a better service and happy customers so that they will come back again in future.

Modern comfort with convenience. Great location and easily accessible to many shops and restaurants.

My experience at The Vale Niseko was overall fantastic, but there were some challenges being the end of the ski season that if we had been informed would have made us choose differently. My suggestion if going towards end of season check on what facilities/Resturants and lists are operating The ski-in ski out nature requires about 100m walk up a hill to the lift this may change with the new gondola being built. The lift closed and we required shuttles to the gondola which was painful as they only ran for parts of the day but most likely wouldn’t be an issue at peak season The accommodations were luxurious and well-equipped, we had a 2 Bedroom room with Mt Yotei view it was large and spacious and great for a family of four The staff were friendly and attentive, ensuring that all our needs were met throughout our stay. A special call out to all but 1 staff member who when booking our transfer back to Niseko said you need to do it 2 weeks i advance, which was blatant lie. A special call out to 1 member of staff Charles Ruxton who personally fixed our transport issue. From the moment we arrived, Charles exuded professionalism and warmth. He greeted us with genuine enthusiasm, making us feel instantly welcomed and valued. Throughout our stay, Charles demonstrated a remarkable attention to detail, consistently going above and beyond to anticipate our needs and preferences. HIs Affinity with our children and the love and care he showed was nothing short of truly wonderful. He is an absolute asset to the organisation As a Marriott Ambassador member that stay more than 150 nights in hotel per year I do not put this recommendation forward lightly he is truly one of the best You do need to be organised for everything like dinners, ski lessons, transfers. If you plan on hiring a car YOU MUST HAVE A PAPER INTERNATIONAL DRIVERS LICENCEE Despite these challenges, I would still recommend The Vale Niseko for its beautiful setting, comfortable accommodations, and overall excellent service. It's important to plan ahead if visiting during peak times to fully enjoy all that the resort has to offer.

5 out of 5 experience staying at the Vale in Niseko. Could not recommend enough if traveling to Niseko. Ski in and out ads that extra convenience, fun and very accommodating staff. Special thanks to the staff complement for making our stay more fun: Honey Harry (Happy) Patrick (Fatrich) Eric Isabella Jasmine Anna-bell Holly Jordi Callum And a few more but can’t recall everyone’s names, they were all great!

We had a great 10 day ski holiday at the Vale as a family, rooms were comfortable, modern and clean, staff at reception were really friendly and helpful, and the concierge Makoto made our stay extra special, he went out of his way with amazing recommendations for what we were looking for, personalised ski day trips, authentic Japanese restaurants, connections for future travels within Japan. Would definitely go back.