Daitokan

I had an extremely disappointing experience during breakfast at your hotel on January 16, 2025. The breakfast hours were from 7:00 to 9:00 AM, and while I was finishing my meal just a few minutes past 9:00 AM, the restaurant manager came to my table and abruptly told me to stop eating and leave the restaurant immediately. This behavior was shocking and unacceptable. As a hotel guest, I expected at least the courtesy to finish the food already on my table. There was no prior warning that the restaurant was closing soon, which is standard practice at any decent hotel. Most establishments inform guests that the buffet or service is ending but still allow them to finish their meal without feeling rushed or humiliated. It is understandable to adhere to operational timings, but the way this situation was handled lacked basic hospitality and respect. The treatment I received felt more like I was in an institution than a hotel. The hospitality industry is built on creating positive guest experiences, and this was far from it. I strongly urge the hotel management to address the inappropriate actions of the restaurant manager and ensure such incidents do not happen again. Guests should be treated with respect and courtesy, even when enforcing policies. This incident has left me with one of the worst impressions of a hotel in all my years of traveling in Japan and worldwide. I hope the management takes this complaint seriously and works on improving staff training, especially in guest relations.

房間很好很新住的舒服

쿠사츠온천 버스정류장에서 5분정도 걸어가면 쿠사츠온천 메인스트리트 유바타케가 보이고 그 유바타케 바로 뒷편에 위치한 온천여관입니다. 시설은 꽤 오래돼보이는 느낌이 나지만 내부는 깔끔하게 정돈되어 있습니다 건물내부 온천은 1층에 위치해있는데 내부가 좀 좁은 느낌이 없지않아 있는데 제가 들어갔을때는 이용객이 많지 않아서 불편한점은 없었음 온천주변은 경치가 좋아서 괜찮은데 주변 이자카야 서비스가 형편없이 나빠서 이곳 이자카야는 안가는것을 추천

Hotel staff was very nice & helpful. Convenient to the Centre of yukatake, lots of restaurants nearby. There is 2 other sister hotel that you can freely to enjoy the Onsen.

大東館は湯畑の真ん前で、しかもセブンイレブン、その他周りにはレストランがあり、大東館の中に魚田も5時から夕食が食べられ大変便利でした 亀の井ホテル系の草津リゾートへは、シャトルバスが10分15分おきに3時から出ており、サウナがあるので毎日そちらで過ごしました　3カ所の温泉湯巡りができ楽しかったです　ここにはもう4泊　また3泊とリピートしてます

スタッフさんの少し不慣れなオペレーションが気になったけれど、それでもとても素晴らしいホテルでした。 人手不足だ推測しますが、お部屋の清掃が不十分。ほこりやクモの巣など気になります。 また利用させて頂きます。