Royal Hills Resort

Location was good but hotel service was not satisfactory. Room service was not satisfactory. Room and bathroom cleaning was not proper.

It is bit difficult to reach the place, however the rooms were clean and the view from the room is good too. The staff was helpful and polite.

Good food, good rooms, best service, nature good

Our balcony is covered with blue construction curtains (they are claiming “hill view resort” which is a joke ) on first sight room is not clean at all, we could even see cockroaches on bed , roof ceiling had a crack previously . We asked for room change and extra bedsheet since we are 3 members they neglected us we adjusted for the first night on second night still they didn’t give extra bed sheets around 1:30 am sudden noise in our room roof ceiling fell on us while we are asleep since it is not as hard as cement we were not hurt it fell on our legs then we immediately asked service desk guy he then took videos of ceiling which fell and gave another room which is not clean had cockroaches we adjusted again after all that hassle at check out time we asked for refund for all mess happened they clearly stating they will not provide refund asking us to talk with Make My Trip customer support so we denied payment of lunch bill since they are in no mood for our refund then they again checked the room this time they blaming US for the ceiling drop stating we broke it since we denied payment for lunch bill instead of being apologetic they are being rude now clearly worst hotel ever that I’ve stayed in my life . Never book this hotel

There is no service at all, they charged for extra bed buy did not provide bed instead they put mattress on ground. No proper blankets provided for extra person.

Service was not good in room anything is not working food order problem staff problem manager problem person have to wait 1 hour for there food and the service is to worst