Double 11 Theme Hotel

Despite the convenient location, comfortable beds, and all-important quiet sleep we managed to get, the hotel's communication to arrange our pick up from the train station at night and what turned out to be a self-check-in was just dismal, clearly needing more training to ensure better organisation for future guests. The following constructive advice is to help the hotel improve and for (particularly foreign) guests to note: 1. Ask for guests' phone number and inform the driver well in advance of our arrival, instead of waiting till the very last minute to do so. We reached out to the hotel via WeChat the day before and rightfully received detailed instructions (in Chinese) to find the driver (the pick up service is actually outsourced to a separate company using 3 different vans), but once we found the van, the driver angrily insisted we call the hotel to identify us by confirming our phone number - we were not allowed to board without the hotel's confirmation, which should have been done directly with the driver well in advance of our arrival. 2. This hotel is not manned after hours, let alone 24 hours, so please make it known well beforehand that we will have to check in ourselves if arriving after hours, and provide clear instructions on how to do so instead of communicating them through the phone while guiding us using the security cameras. It is not the guests' responsibility to do your administrative work (to report ourselves to the authorities by scanning the police QR code and filling out our details) at 11 o'clock at night when we have an early morning train to catch the following day. The hotel should allow guests to enter the room as soon as possible upon arrival, not have us wait half an hour while they struggle with what was clearly their first time checking in foreign guests - worse still over the phone - insisting that this be done before we could enter our room. 3. If the hotel truly wants the patronage of foreign guests, they will have to prioritise our convenience and comfort over theirs by actually having someone check us in in-person. Remotely doing so to save costs is as absurd as expecting foreign guests to communicate our details over the phone, sending photos of ourselves, our passport details etc. via WeChat, and then finding our room card and the room by talking to someone over the phone in Chinese. At the very least, these requirements and instructions should be clearly produced and communicated beforehand so that nothing is improvised. We hope the above experience helps improve what is a decent hotel providing good value for money.

離昆明南站較近，適合朋友們中轉歇腳，周圍購物吃食也挺方便。我春節期間預訂的房，對比其他酒店沒有任何附加費用，站點接送，服務也挺好的！

剛入住這家酒店時，酒店的前台很客氣，也很熱情！大冬天從昆明南高鐵站過來，讓人感覺賓至如歸。辦理入住手續非常高效，前台的耐心解答了我所有的疑問，並且還貼心地為我推薦了周邊的美食和景點，周邊有很多好吃的，也很熱鬧。房間的佈置非常用心，整體風格簡約，這個價位裏面全是很不錯的。床鋪非常舒適，衞生也到位。房間的採光很好，衞生間乾淨整潔，房間內的設備也齊全，空調、電視等操作簡單，網絡信號也非常穩定。酒店的細節之處都體現了用心，讓我感受到了家的温暖。下次有機會一定會再次入住，總之性價比高。