Golden Tulip Kumasi City

My family and I were booked at this hotel by our tour guide with the intent of staying three nights. We left after one night and found different accommodations. Upon entering the hotel you must first go through a metal detector and your bags through an x-ray. The room we got was a nice size, but the carpet was dirty, the the tub was moldy, and the in-room safe initially did not work. I have stayed in many hotels with many safes, but I had never seen one like this where you have to push a reset button that is not clearly labeled. I missed the button and locked the safe, while empty and couldn't get it back open, setting off the alarm. I contacted the desk and sent my family to the restaurant to get some dinner as they were hungry. Fifteen minutes later no-one arrived. I called again and was told someone was on their way. An hour had passed and my wife informed me that the food she ordered was being delivered, so I gave up and went to dinner. I stopped at the front desk to ask about the safe and they told me that someone was coming soon. The maintenance staff arrived and tried to open it unsuccessfully. He informed me he needed to go get a tool to open it and returned 10 minutes later to open it. The food at the restaurant was ok, the beds were comfortable, but between the shower, the extra security measures, the noise from the club at night, and the moldy bath we had had enough.

If you read my previous reviews on the Lancaster Kumasi City (Previous Golden Tulip) you will ee I hated this place and nothing ever was right! May I be the first to swallow my words. This place has come full circle and is now a pleasure to stay at. I stayed in the Annex and these rooms is redone. The colour scream is welcoming and if there was space I would have packed the bed in my bag. The restaurant and lounge had a facelift - it is now nice and open and you feel welcome. From the amount of guests coming for dinner you can see this is now the place to be. Negatives? Small problem is that the food is still mostly for the West African taste with dishes like Chicken Hearts and Light Goat Soup. Not always the taste of Foreign Visitors. Perhaps cater for the Foreign guest but smaller dishes?

Just returned from a short business trip and having read a number of negative reviews before we arrived it was a concern but I can honestly say the staff were wonderful and could not be more helpful. The standard of accommodation was as you would expect from a UK 3 or 4 star hotel and the breakfast choice was huge. The bedrooms all had balconies and a pity the pool was being renovated but I’m sure it will be perfect when complete. The dining room and bar areas were perfectly clean and serviced with a smile. If we return to Kumasi I will not hesitate on booking again