The Zuri Kumarakom Kerala Resort & Spa

Zuri was one of the most beautiful resorts we’ve stayed in. We stayed in a pool villa, and the view was absolutely stunning. The service was exceptional, and we even had a private lakeside date night set up, which made our stay even more special. Our villa overlooked the backwaters, making the sunsets even more breathtaking. The housekeeping team was excellent, always attentive to our requests. A special mention to Akshay and Allen for their outstanding service. The spa was another highlight—staffed with skilled professionals who delivered amazing Ayurvedic massages. Overall, it was a wonderful and memorable experience!

The property itself is stunning, and the staff is incredibly friendly, always attentive to our needs. However, I do feel the rooms are in need of renovation. They clearly show signs of age and, in my opinion, don't live up to a 5-star standard. Coming from North America, I think we hold 5-star hotels to a particular level of quality, which Zuri didn't quite meet. The shower drainage is poor, the showerhead doesn’t spray water evenly, there was a dirty blanket on the bed, and overall, the room felt old and in disrepair.

An impressive property but low on maintenance and unenthusiastic service. Poor welcome at reception no welcome drink or welcoming service. Within an hour of check in the room was filled with maintenance people fixing non locking main doors and nonfunctional TV. One look at the main door lock was enough to know it was a regular issue due to chronic non maintenance. My valuable time at the property was lost overseeing the service people. The balcony the presence of which makes the room extra expensive, does give a view of the lagoon but it also gives a depressing view of worn out partly broken wall of adjacent room. Last year i had visited a property just adjacent to this resort. It was a beautiful experience and i would have gone there itself but for MMTs "MMT luxury" tag. I wonder how MMT can award luxury tag to such poorly maintained property. Most of the 3 or 4 star properties i have visited offers much better experience than this. MMT needs to seriously reconsider its property tagging criterion. On the positive side the food was good and service at the restaurant was also good and the property is set in beautiful surroundings. But overall this is a property is well past its prime and unless someone decides to change its way of functioning..... I am not going back there anytime.