Storii by ITC Hotels Urvashis Retreat, Manali

An amazing serene place to stay surrounded by greenery with lots of amenities, good food and friendly staff. Room sizes are bigger than most other hotel and interiors are soothing. Gardens and water bodies in the hotel and snow peaks view from the hotel has a therapeutic effect. Urvashi, the owner, is very caring and was quick to resolve any issues with connectivity, booking, special needs. Thank you Urvashi for your Royal hospitality.

The hotel's claims to be pet friendly are an utter lie. We checked if our dogs could come with us for dinner. They agreed as long as the dogs sat quietly but once we arrived they refused to let our dogs even enter. It is of course the hotel's decision but they should not advertise that they are pet friendly when they treat pets and their owners with such contempt and utter insensitivity. In addition, the bar menu shows a certain kind of high altitude naivete.

The property is small but beautiful. The food is kind of okay, you can say good not excellent. The price is on higher side.

Superb Stay.. Beautiful View & with the constant waterfall sound. Well maintained and clean rooms. Well maintained property & facilities. Breakfast is good. Food taste needs a little attention. Staff is excellent & prompt service. Overall a good Experience

As far as our travel history goes, this was by far the best experience we had on our stay in a hotel. This place is just a home away from home with the remarkable attention and warmth of everyone from the owner urvashi to every support staff. The day we checked in, we were handed over a handwritten birthday invitation letter from the owner cum birthday girl, urvashi to attend her birthday party that evening alongside her family and friends. This was something we had never experienced in our lifetime in any hotel. Urvashi definitely knows how to make outsiders feel like family members. She also has a superb staff who matches her vision and warmth in taking care of her customers. Manali will forever remain etched in our heart for the place and urvashi’s retreat. We long to go there again and again and just sit in the balcony, to absorb ourselves into the absolute serenity of the place combined with luxury.

Useless property with strange policies of the management. They do not honour Partners Club Card, They don’t allow redemption of Green Points but give you points when you pay the bills by Cash or card. Don’t know if this is ITC’s policy or an ITC managed property in the first place. I saw 3-4 staff sitting and chit chatting very casually on the stairs near the parking area. Not good.

Superb hospitality. Courteous staff. We reached after lunch hours, the staff had gone for their lunch. We were hungry and no one was there to serve us. So urvashi herself served us our food. We were well taken care of. We were provided with all the information that we needed about the city. It is a quaint small place. Ideal for family. We were with a 5yr old and were not worried about him wandering around the property.

As The Name Says 'STORII Urvsahi's Retreat'....Guyzzz do Come and Create your Stories...You will gonna love the lush green gardens, Chirping of birds, Rustling of leaves, Soothing and healing sound of water moving right through the entire Garden.... last but not the least FOOD....Fantabulous😋

Location: little difficult to reach, food:good but need to improve breakfast buffet, services: good 👍🏻