Vieraskäyttäjä
11. lokakuuta 2024
As a Club Mahindra member for 16 years this has been the most disappointing resort. And my genuine suggestion is, either get your team together or close the resort for good. First off the good things, its location is beautiful. The back waters view and boat ride from resort is really good. Their pool is also equally good. And that’s it! There is nothing much left. The place and rooms are old. They are renovating most of them so hopefully it will get better in future. But right now the bathroom fittings are old and stained! Cleaning staff are not very efficient. We booked our stay first two days in studio and two days in 1 BR. In studio while I was sleeping water dripped from ceiling all over the mattress! Next day when I informed in the reception, I got the reply “we will send the concerned person”, who never came. Thankfully it didn’t rain next day! My husband booked 1 br with great hopes, we wanted the private pool. When we shifted into one, the pool was dirty and full of flies, leaves etc. we went and spoke in reception and were informed that’s “ideally we shouldn’t use the pool”. When asked if we can get it cleaned, they said it will take a lot of time, as it’s raining can’t be done. Etc etc. why should you advertise rooms with private pool if pool is not usable! The 1 br was ok ok. Outside the room area around the pool and porch were dirty! Bathroom was old stained, don’t even think about looking under the sink! And finally the restaurant, worst of its kind. They aggressively sell their buffet package. And when you go to eat, they serve potato fry and bhindi fry as veg starters! Al Crete they have 3 soup options for veg, but only one available. No pizza! In short you have to eat what they serve! No option. And the food they serve tastes like cardboard! No taste. No aroma! Irony is they selling spices in their souvenir shop, if only they use some in their food! The staff is untrained! Often laughing, giggling running around like they are in some park! No cutlery on table! Tables are not cleaned unless requested! I can go on and on and on. Overall a very disappointing experience. I confidently recommend Mahindra resorts before. Now Iam not so sure I should do this anymore!
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