StayInn Gateway Hotel Apartment arvostelua

Majoituspaikan vastaus: Dear Mr Austin Jong,Thank you for your kind feedback! We’re delighted to hear that you enjoyed our strategic location and found our check-in and check-out process smooth and convenient. Providing a hassle-free experience for our guests is our priority, and we’re glad we could make your stay enjoyable.We truly appreciate your support and look forward to welcoming you again in the future!Best regards,Gilbert ,Front Office Department,StayInn Gateway Kuching

Majoituspaikan vastaus: Dear Ms Amie Sh,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced in locating the hotel and navigating the check-in process. We understand that clear signage and accessibility are important, especially for families traveling with children, and we will take your feedback into consideration for future improvements.Regarding the room condition and water heater issue, we appreciate your patience and will have our team look into these matters to enhance guest comfort. Your feedback is valuable in helping us improve, and we truly appreciate your time in sharing your thoughts.We hope to have the opportunity to welcome you again in the future for a more seamless stay.Best regards,Gilbert Front Office Department,StayInn Gateway Kuching

Majoituspaikan vastaus: Dear Ms/Mr,We sincerely apologize that your stay did not meet expectations. We regret any inconvenience caused by the room condition and the discrepancies from the photos. Your concerns regarding cleanliness, maintenance issues, and the repeated tourist tax charge have been noted, and we will take immediate action to address them with our team.We truly appreciate your feedback, as it helps us improve our services. Please know that your experience is important to us, and we will work towards providing a better stay for our guests.If there’s anything further we can do to make it right, please feel free to reach out. We hope to have the opportunity to welcome you again with an improved experience.Best regards,GilbertFront Office DepartmentStayInn Gateway Kuching

Majoituspaikan vastaus: Dear Mr/Mrs Santai68,Thank you for your kind words! We’re delighted to hear that you found our accommodation worth the price and enjoyed the convenient location with nearby dining options. We’re also glad that your experience at our swimming pool was enjoyable for the little ones.We truly appreciate your feedback and look forward to welcoming you again in the future!Best regards,Fadzirul