Majoituspaikan vastaus: Dear Valued Guest,It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. From our friendly team to our convenient location, we strive to exceed expectations with every visit. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again at Pullman KLCC Hotel & Residences.Kind regards,Devi.CGuest Experience
Anonyymi käyttäjä
Deluxe Twin -huone
Majoittunut 5. 2025
Liikematkustaja
99 arvostelu
10/10
Ylivertainen
Lähetetty 28.7.2025
靠近柏威年和雙子塔,地段非常好,強烈推薦
Käännä
Majoituspaikan vastaus: Dear Valued Guest,We're happy you enjoyed your time with us so much at Pullman KLCC Hotel & Residences! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions.We look forward to hosting you again soon! Kind regards,Devi.CGuest Experience
SHlim45
Superior King -huone
Majoittunut 6. 2025
Pariskunta
13 arvostelu
9.5/10
Mahtava
Lähetetty 28.7.2025
Located just across the road to KL Pavilion- our favorite shopping mall in the city. Wide breakfast spread and nice pool on the 10th Floor. Highly recommended for those who enjoy shopping. Another plus point is the proximity (walking distant) to KLCC park!
Käännä
Majoituspaikan vastaus: Dear SHlim45,Thank you for your lovely feedback! We’re so pleased to hear you enjoyed our great location and found our breakfast offerings to be plentiful Your kind words truly motivate our team, and we look forward to welcoming you back to Pullman KLCC Hotel & Residences for another enjoyable stay soon.Kind regards,Devi.CGuest Experience
Anonyymi käyttäjä
Kerho Twin Room
Majoittunut 6. 2025
Muu
1 arvostelu
2.0/10
Lähetetty 27.7.2025
一言難盡🥵🥵🥵
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for your review of your recent stay here at Pullman KLCC Hotels & Residences. We are disheartened to learn of your experience, and we will ensure this is all duly noted to our management team. This is certainly not the Pullman KLCC experience we are known for, and we hope we can turn your experience into a more positive one should you consider returning to us in the future.Kind regards,Devi.CGuest Experience
Vieraskäyttäjä
Superior King -huone
Majoittunut 6. 2025
Pariskunta
1 arvostelu
10/10
Ylivertainen
Lähetetty 27.7.2025
I love this hotel you can go by walk in twin tower 7 eleven pavilion
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for sharing your review.We're thrilled you enjoyed our fantastic prime location. We agree that we have the best placement in the city and we love sharing it with our treasured guests. We can't wait to see you again soon for another amazing experience at Pullman KLCC Hotel & Residences.Kind regards,Devi.CGuest Experience
Vieraskäyttäjä
Deluxe - Yhden makuuhuoneen huoneisto
Majoittunut 6. 2025
Pariskunta
10 arvostelu
9.5/10
Mahtava
Lähetetty 27.7.2025
We had a very pleasant stay in Pullman last week.
Hotel was bright and welcoming. Good location, very near Pavillion Mall.
Special mention to Sedap restaurant's Mr Reza who was very attentive and welcoming. We definitely enjoyed chatting with him.
Food was excellent too. Pics attached below.
Another special mention is Ms Jimmy from the breakfast buffet area on level 10. Always smiley and paid special attention that we got what we requested for.
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for the fantastic review. It's outstanding your time at Pullman KLCC was so amazing. We love sharing our excellent service with each person who walks through our door. It's team members like Reza and Jimmy who ensure our guests are getting the best level of service. That's what we like to see! It's wonderful that you enjoyed our convenient location. We're also glad you appreciated our hotel's atmosphere!We can't wait until your next visit so we can once again share our service from the heart with you.Kind regards,Devi,CGuest Experience
Majoituspaikan vastaus: Dear Carynpei,Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and that we fell short of your expectations.Our engineering team have thoroughly inspected the water supply in your room following your departure and confirmed that the yellowish tint was due to the room lighting and not the water quality. Nonetheless, we understand that this caused concern, and as a gesture of goodwill, an alternate room was offered. We regret that this did not help resolve the issue to your satisfaction.We are also deeply concerned by your comments regarding the service at reception. Please be assured that we take allegations of discrimination very seriously. Our hotel is committed to treating every guest with respect, care, and fairness, regardless of background or nationality. We regret that your experience at reception fell short of your expectations.We understand your decision to shorten your stay, and we regret that we were not able to turn the situation around. We wish you happy and safe travels ahead.Kind regards,Devi.CGuest Experience
Wai Hung Kwan
Deluxe Twin -huone
Majoittunut 6. 2025
Perhe
7 arvostelu
10/10
Ylivertainen
Lähetetty 26.7.2025
非常方便的酒店,傍邊在Banyon Tree (2A)有天橋連接百盛百貨和Paviloon,不用亂過馬路免去危險。
Käännä
Majoituspaikan vastaus: Dear Kwan Wai Hung,Thank you for your kind words! We’re delighted to know you enjoyed our hotel’s great location. We hope it added convenience and ease to your stay. Looking forward to welcoming you back again soon to Pullman KLCC Hotel & Residences.Kind regards,Devi.CGuest Experience
Alexsengban
Deluxe Twin -huone
Majoittunut 5. 2025
Liikematkustaja
4 arvostelu
8.5/10
Erittäin hyvä
Lähetetty 22.7.2025
Suits for business trip
Käännä
Majoituspaikan vastaus: Dear Alexsengban,Thank you for sharing this wonderful feedback with us from your recent stay at Pullman KLCC Hotel & Residences. It was an absolute pleasure to learn that your overall stay was excellent for your business trip! We always endeavor to ensure that our service are always up to the highest standards. We would love to host you again on your next visit to Kuala Lumpur.Kind regards,Devi.CGuest Experience
Vieraskäyttäjä
Premium-huone
Majoittunut 6. 2025
Pariskunta
2 arvostelu
8.5/10
Erittäin hyvä
Lähetetty 21.7.2025
wonderful
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for sharing this wonderful feedback with us from your recent stay at Pullman KLCC Hotel & Residences. It was an absolute pleasure to learn that your overall stay was excellent! We always endeavor to ensure that our service are always up to the highest standards. We would love to host you again on your next visit to Kuala Lumpur.Kind regards,Devi.CGuest Experience
Majoituspaikan vastaus: Dear Valued Guest, Thank you for sharing your feedback. We're truly sorry to hear that your room did not meet your expectations. This is certainly not the experience we want any of our guests to have. Please know that your comfort and satisfaction are very important to us, and we regret that we fell short in this instance. Your comments have been shared with our team so we can address the issue and ensure improvements are made.We hope to have the chance to welcome you again in the future for a much better experience at Pullman KLCC Hotel & Residences.Kind regards,Devi.CGuest Experience
Foong Jiaen
Premium-kahden hengen huone
Majoittunut 6. 2025
Liikematkustaja
5 arvostelu
8.0/10
Erittäin hyvä
Lähetetty 18.7.2025
The room is clean and the food variety is great and I love the noodles soup. The staff are friendly good for business travellers
Käännä
Majoituspaikan vastaus: Dear Foong Jiaen,We're so happy to hear that our pristine accommodation and scrumptious dining options impressed you at Pullman KLCC Hotel & Residences and you had a great time overall. It would be an absolute pleasure to host you again the next time you come to KL, so hurry back!KInd regards,Devi.CGuest Experience
Vieraskäyttäjä
Deluxe Twin -huone
Majoittunut 3. 2025
Matkustus ystävien kanssa
60 arvostelu
8.0/10
Erittäin hyvä
Lähetetty 17.7.2025
設施:好好
衞好的生:
服務:好
Käännä
Majoituspaikan vastaus: Dear Li Qing,Thank you for your review of your recent visit to Pullman KLCC Hotel & Residences We aim to always provide excellent service and genuine care to our guests. It's clear our Team went above and beyond, and we will ensure to applaud them for their efforts. We look forward to welcoming you back soon.Kind regards,Devi.CGuest Experience
Annaveberrr
Deluxe Twin -huone
Majoittunut 6. 2025
Pariskunta
1 arvostelu
5.5/10
Lähetetty 15.7.2025
Остались крайне разочарованы.
Отель явно нуждается в глубокой реновации — нам предоставили старый номер с угнетающим видом на стройку, не то, что ожидаешь, выбирая отель такого класса.
Санузел был плохо убран, а в постели — чужие тёмные волосы, что абсолютно недопустимо. Халаты в номере отсутствовали, хотя это базовый стандарт для отеля заявленного уровня.
Кондиционер — отдельная история. Он выглядел так, будто ему пару десятков лет, шумел и не обеспечивал комфортный климат. В современном мегаполисе, в отеле, который позиционирует себя как 5*, такое — шокирует.
Единственный плюс — расположение: рядом торговые центры и башни Петронас.
Но это всё. Всё остальное — не стоит запрашиваемой цены.
И ещё один момент, который вызывает недоумение — завышенный депозит, особенно учитывая общее состояние отеля. За что берётся такая сумма?
Сложилось ощущение, что отель эксплуатирует былую репутацию, не вкладываясь в качество и комфорт.
Вывод: мы не вернёмся. И крайне не рекомендуем данный отель тем, кто рассчитывает на уровень Pullman.
Руководству отеля стоит всерьёз задуматься об обновлении номерного фонда и стандартах уборки, иначе разочарованных гостей будет всё больше.
И
Käännä
Majoituspaikan vastaus: Dear Annaveberrr,Thank you for taking a moment to detail your recent experience and bringing this to our attention. We regret the shortcomings you experienced and that the overall impression of our hotel did not exceed your expectations. The issues you raise are very important to us. Your feedback has been highlighted to the housekeeping and maintenance teams for immediate action. We are sorry to hear of any lapse in service which impacted your experience, and our team will be working to improve each of the areas you highlighted. Bathrobes are placed in certain category rooms but they will be delivered to guests upon request. This is not reflective of the quality visit we wish to deliver to each guest, so we're looking into this to ensure future visits will be even better. We greatly appreciate your valuable feedback, and we hope to have another chance to exceed your expectations in the future, should you consider returning to Pullman KLCC Hotel & Residences.Kind regards,Devi.CGuest Experience
KOK SEE
Deluxe Twin -huone
Majoittunut 6. 2025
Liikematkustaja
1 arvostelu
8.5/10
Erittäin hyvä
Lähetetty 14.7.2025
When check in only 1 counter need to be wait a long time
Käännä
Majoituspaikan vastaus: Dear KOK SEE,The issues you raise are important to us. Please accept our apologies for any delays during check-in. We appreciate your patience, and we'll look into your comments further. If you find yourself back in the area, we'd appreciate the chance to provide you with a more enjoyable visit at Pullman KLCC hotel & Residences.Kind regards,Devi.CGuest Experience