Pullman Kuala Lumpur City Centre Hotel & Residences

Pullman Kuala Lumpur City Centre Hotel & Residences arvostelua

Pullman Kuala Lumpur City Centre Hotel & Residences

4, Jalan Conlay, Kuala Lumpur, 50450 Kuala Lumpur, Wilayah Persekutuan, Kuala Lumpur, 50450, MalaysiaNäytä hotellin tiedot
Pullman Kuala Lumpur City Centre Hotel & Residences
Pullman Kuala Lumpur City Centre Hotel & ResidencesPullman Kuala Lumpur City Centre Hotel & ResidencesPullman Kuala Lumpur City Centre Hotel & Residences
Tarkista vapaat huoneet matkustuspäivinäsi
Hintatakuu
1 yö

Vierasarvostelut

8.7/10
Erittäin hyvä
2396 arvostelu
Vahvistetut arvostelut
Sijainti9.0
Mukavuudet8.5
Palvelu8.5
Puhtaus8.7
Suodatusperuste:
Lajitteluperuste:
Kaikki arvostelut(2396)
Positiiviset arviot(2281)
Arvostelut valokuvien/videon kera(685)
Herkullinen aamiainen(332)
Kätevä ostosten tekoon(193)
Suuret huoneet(124)
Sopii erinomaisesti liikematkoille(90)
Herkullinen noutopöytä(57)
Near mall(17)
Ylellinen(14)
Kielteisiä arvosteluja(115)
Anonyymi käyttäjä
Kahden makuuhuoneen huoneisto
Majoittunut 5. 2025
Perhe
2 arvostelu
9.0/10
Mahtava
Lähetetty 29.7.2025
2ベッドルームとLDKに書斎コーナーが付いており、部屋は綺麗でとても広かったです。ショッピングセンターも近くて便利でした。
Käännä
Majoituspaikan vastaus: Dear Valued Guest,It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. From our friendly team to our convenient location, we strive to exceed expectations with every visit. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again at Pullman KLCC Hotel & Residences.Kind regards,Devi.CGuest Experience
Anonyymi käyttäjä
Deluxe Twin -huone
Majoittunut 5. 2025
Liikematkustaja
99 arvostelu
10/10
Ylivertainen
Lähetetty 28.7.2025
靠近柏威年和雙子塔，地段非常好，強烈推薦
Käännä
Majoituspaikan vastaus: Dear Valued Guest,We're happy you enjoyed your time with us so much at Pullman KLCC Hotel & Residences! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions.We look forward to hosting you again soon! Kind regards,Devi.CGuest Experience
SHlim45
Superior King -huone
Majoittunut 6. 2025
Pariskunta
13 arvostelu
9.5/10
Mahtava
Lähetetty 28.7.2025
Located just across the road to KL Pavilion- our favorite shopping mall in the city. Wide breakfast spread and nice pool on the 10th Floor. Highly recommended for those who enjoy shopping. Another plus point is the proximity (walking distant) to KLCC park!
Käännä
Majoituspaikan vastaus: Dear SHlim45,Thank you for your lovely feedback! We’re so pleased to hear you enjoyed our great location and found our breakfast offerings to be plentiful Your kind words truly motivate our team, and we look forward to welcoming you back to Pullman KLCC Hotel & Residences for another enjoyable stay soon.Kind regards,Devi.CGuest Experience
Anonyymi käyttäjä
Kerho Twin Room
Majoittunut 6. 2025
Muu
1 arvostelu
2.0/10
Lähetetty 27.7.2025
一言難盡🥵🥵🥵
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for your review of your recent stay here at Pullman KLCC Hotels & Residences. We are disheartened to learn of your experience, and we will ensure this is all duly noted to our management team. This is certainly not the Pullman KLCC experience we are known for, and we hope we can turn your experience into a more positive one should you consider returning to us in the future.Kind regards,Devi.CGuest Experience
Vieraskäyttäjä
Superior King -huone
Majoittunut 6. 2025
Pariskunta
1 arvostelu
10/10
Ylivertainen
Lähetetty 27.7.2025
I love this hotel you can go by walk in twin tower 7 eleven pavilion
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for sharing your review.We're thrilled you enjoyed our fantastic prime location. We agree that we have the best placement in the city and we love sharing it with our treasured guests. We can't wait to see you again soon for another amazing experience at Pullman KLCC Hotel & Residences.Kind regards,Devi.CGuest Experience
Vieraskäyttäjä
Deluxe - Yhden makuuhuoneen huoneisto
Majoittunut 6. 2025
Pariskunta
10 arvostelu
9.5/10
Mahtava
Lähetetty 27.7.2025
We had a very pleasant stay in Pullman last week. Hotel was bright and welcoming. Good location, very near Pavillion Mall. Special mention to Sedap restaurant's Mr Reza who was very attentive and welcoming. We definitely enjoyed chatting with him. Food was excellent too. Pics attached below. Another special mention is Ms Jimmy from the breakfast buffet area on level 10. Always smiley and paid special attention that we got what we requested for.
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for the fantastic review. It's outstanding your time at Pullman KLCC was so amazing. We love sharing our excellent service with each person who walks through our door. It's team members like Reza and Jimmy who ensure our guests are getting the best level of service. That's what we like to see! It's wonderful that you enjoyed our convenient location. We're also glad you appreciated our hotel's atmosphere!We can't wait until your next visit so we can once again share our service from the heart with you.Kind regards,Devi,CGuest Experience
carynpei
Prestige-huone
Majoittunut 6. 2025
Perhe
20 arvostelu
2.0/10
Lähetetty 26.7.2025
這個酒店特別值得我來評價一下，中國人切忌選這家酒店，別聽名字感覺是五星級，感覺就像個人承包的。 先劃重點：評論區裏説水是黃的是真的！！！而且斷斷續續一會深黃一會淡，所以根本不是沒人住導致的前段水黃（可以看照片），第一晚叫來了維修人員，他説這裏所有房間用的都是一根主管，所以換房間也沒用。因為已經晚上十點多了，店長説沒有人反映過水黃但答應換個房間，我想先熬過這晚再説，帶有可能恰好遇到個可以將就的房間的僥倖心態，而最後壓倒最後一根稻草決定要立刻馬上換酒店的是，真的第二間房間水也黃，雖然看照片沒有第一間黃，但是我已經掌握規律——一開始都是一點點黃，然後突然很臟的水就下來了。雖然已經晚上十一點了，我立馬拿起行李換上了隔壁悦榕莊，整個環境馬上就安心了。 其次説到服務，作為攜程黑鑽用户住了那麼多各種酒店，我奉勸各位中國人一定要避雷這家酒店，就算訂了也要趕緊退了，不要抱僥倖的心理。整個從上到下都是不專業的印度人，感覺是從印度老家一鍋端過來的，我不歧視人種，但是實在是太不專業。除了第一個主動幫我從車上拿行李的服務，其它的都差到極致，説話也問一句答一句很隨意，前台説話咖喱味特別重我是一句都聽不懂。經理也是漫不經心反正就是你退房可以退錢不可以。 作為消費者懶得在半夜和他們搞這些，我還一個人帶着孩子，所以全程都有攜程參與溝通，特別值得讚揚，我預訂了三天，水的問題導致一天都沒住，那個狗血的酒店就是非要收我一晚房費，攜程溝通了幾天（一直到差不多我離開吉隆坡），最後還是沒有溝通下來，攜程自己把酒店多收我的一晚房費退給我了，就憑這個我未來還會繼續用攜程。 給大家建議，如果住酒店要離Pavilion近，且預算夠，住悦榕莊，直接酒店二層走道進商場；要帶孩子住市中心福朋喜來登，這個酒店特別適合帶孩子的家庭，就是個小型小童水上樂園，有滑梯，雖然吃飯買東西不方便，但是用grab吃外賣買東西一次性搞定。我後換的這兩家酒店工作人員都很熱情面帶微笑很有禮貌且遇到事情都能專業的解決，這才叫服務！不像pullman你們這裏面無表情！
Käännä
Majoituspaikan vastaus: Dear Carynpei,Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and that we fell short of your expectations.Our engineering team have thoroughly inspected the water supply in your room following your departure and confirmed that the yellowish tint was due to the room lighting and not the water quality. Nonetheless, we understand that this caused concern, and as a gesture of goodwill, an alternate room was offered. We regret that this did not help resolve the issue to your satisfaction.We are also deeply concerned by your comments regarding the service at reception. Please be assured that we take allegations of discrimination very seriously. Our hotel is committed to treating every guest with respect, care, and fairness, regardless of background or nationality. We regret that your experience at reception fell short of your expectations.We understand your decision to shorten your stay, and we regret that we were not able to turn the situation around. We wish you happy and safe travels ahead.Kind regards,Devi.CGuest Experience
Wai Hung Kwan
Deluxe Twin -huone
Majoittunut 6. 2025
Perhe
7 arvostelu
10/10
Ylivertainen
Lähetetty 26.7.2025
非常方便的酒店，傍邊在Banyon Tree （2A）有天橋連接百盛百貨和Paviloon，不用亂過馬路免去危險。
Käännä
Majoituspaikan vastaus: Dear Kwan Wai Hung,Thank you for your kind words! We’re delighted to know you enjoyed our hotel’s great location. We hope it added convenience and ease to your stay. Looking forward to welcoming you back again soon to Pullman KLCC Hotel & Residences.Kind regards,Devi.CGuest Experience
Alexsengban
Deluxe Twin -huone
Majoittunut 5. 2025
Liikematkustaja
4 arvostelu
8.5/10
Erittäin hyvä
Lähetetty 22.7.2025
Suits for business trip
Käännä
Majoituspaikan vastaus: Dear Alexsengban,Thank you for sharing this wonderful feedback with us from your recent stay at Pullman KLCC Hotel & Residences. It was an absolute pleasure to learn that your overall stay was excellent for your business trip! We always endeavor to ensure that our service are always up to the highest standards. We would love to host you again on your next visit to Kuala Lumpur.Kind regards,Devi.CGuest Experience
Vieraskäyttäjä
Premium-huone
Majoittunut 6. 2025
Pariskunta
2 arvostelu
8.5/10
Erittäin hyvä
Lähetetty 21.7.2025
wonderful
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for sharing this wonderful feedback with us from your recent stay at Pullman KLCC Hotel & Residences. It was an absolute pleasure to learn that your overall stay was excellent! We always endeavor to ensure that our service are always up to the highest standards. We would love to host you again on your next visit to Kuala Lumpur.Kind regards,Devi.CGuest Experience
Anonyymi käyttäjä
Kahden makuuhuoneen huoneisto
Majoittunut 6. 2025
Perhe
1 arvostelu
5.5/10
Lähetetty 19.7.2025
設施：非常老舊，淋浴房的門都關不起來，洗個澡一地的水，二十年前的裝修。 衞生：一般 環境：地理位置不錯 服務：基本沒有服務，下午三點仍未打掃房間 不推薦
Käännä
Majoituspaikan vastaus: Dear Valued Guest, Thank you for sharing your feedback. We're truly sorry to hear that your room did not meet your expectations. This is certainly not the experience we want any of our guests to have. Please know that your comfort and satisfaction are very important to us, and we regret that we fell short in this instance. Your comments have been shared with our team so we can address the issue and ensure improvements are made.We hope to have the chance to welcome you again in the future for a much better experience at Pullman KLCC Hotel & Residences.Kind regards,Devi.CGuest Experience
Foong Jiaen
Premium-kahden hengen huone
Majoittunut 6. 2025
Liikematkustaja
5 arvostelu
8.0/10
Erittäin hyvä
Lähetetty 18.7.2025
The room is clean and the food variety is great and I love the noodles soup. The staff are friendly good for business travellers
Käännä
Majoituspaikan vastaus: Dear Foong Jiaen,We're so happy to hear that our pristine accommodation and scrumptious dining options impressed you at Pullman KLCC Hotel & Residences and you had a great time overall. It would be an absolute pleasure to host you again the next time you come to KL, so hurry back!KInd regards,Devi.CGuest Experience
Vieraskäyttäjä
Deluxe Twin -huone
Majoittunut 3. 2025
Matkustus ystävien kanssa
60 arvostelu
8.0/10
Erittäin hyvä
Lähetetty 17.7.2025
設施：好好 衞好的生： 服務：好
Käännä
Majoituspaikan vastaus: Dear Li Qing,Thank you for your review of your recent visit to Pullman KLCC Hotel & Residences We aim to always provide excellent service and genuine care to our guests. It's clear our Team went above and beyond, and we will ensure to applaud them for their efforts. We look forward to welcoming you back soon.Kind regards,Devi.CGuest Experience
Annaveberrr
Deluxe Twin -huone
Majoittunut 6. 2025
Pariskunta
1 arvostelu
5.5/10
Lähetetty 15.7.2025
Остались крайне разочарованы. Отель явно нуждается в глубокой реновации — нам предоставили старый номер с угнетающим видом на стройку, не то, что ожидаешь, выбирая отель такого класса. Санузел был плохо убран, а в постели — чужие тёмные волосы, что абсолютно недопустимо. Халаты в номере отсутствовали, хотя это базовый стандарт для отеля заявленного уровня. Кондиционер — отдельная история. Он выглядел так, будто ему пару десятков лет, шумел и не обеспечивал комфортный климат. В современном мегаполисе, в отеле, который позиционирует себя как 5*, такое — шокирует. Единственный плюс — расположение: рядом торговые центры и башни Петронас. Но это всё. Всё остальное — не стоит запрашиваемой цены. И ещё один момент, который вызывает недоумение — завышенный депозит, особенно учитывая общее состояние отеля. За что берётся такая сумма? Сложилось ощущение, что отель эксплуатирует былую репутацию, не вкладываясь в качество и комфорт. Вывод: мы не вернёмся. И крайне не рекомендуем данный отель тем, кто рассчитывает на уровень Pullman. Руководству отеля стоит всерьёз задуматься об обновлении номерного фонда и стандартах уборки, иначе разочарованных гостей будет всё больше. И
Käännä
Majoituspaikan vastaus: Dear Annaveberrr,Thank you for taking a moment to detail your recent experience and bringing this to our attention. We regret the shortcomings you experienced and that the overall impression of our hotel did not exceed your expectations. The issues you raise are very important to us. Your feedback has been highlighted to the housekeeping and maintenance teams for immediate action. We are sorry to hear of any lapse in service which impacted your experience, and our team will be working to improve each of the areas you highlighted. Bathrobes are placed in certain category rooms but they will be delivered to guests upon request. This is not reflective of the quality visit we wish to deliver to each guest, so we're looking into this to ensure future visits will be even better. We greatly appreciate your valuable feedback, and we hope to have another chance to exceed your expectations in the future, should you consider returning to Pullman KLCC Hotel & Residences.Kind regards,Devi.CGuest Experience
KOK SEE
Deluxe Twin -huone
Majoittunut 6. 2025
Liikematkustaja
1 arvostelu
8.5/10
Erittäin hyvä
Lähetetty 14.7.2025
When check in only 1 counter need to be wait a long time
Käännä
Majoituspaikan vastaus: Dear KOK SEE,The issues you raise are important to us. Please accept our apologies for any delays during check-in. We appreciate your patience, and we'll look into your comments further. If you find yourself back in the area, we'd appreciate the chance to provide you with a more enjoyable visit at Pullman KLCC hotel & Residences.Kind regards,Devi.CGuest Experience