InterContinental Kuala Lumpur

The service was great. Was welcomed with Great prices of nice cake and fruits and cute decorations. Loved their breakfast which has variety of food to choose. Lobby is grand and luxurious.

Bed very big and comfortable, each person get 2 big pillows which is thick and comfortable. But one drawback is the noise from the road as the room is facing big road, the noise in the mid night is very loud which makes me hard to fall asleep. The room is at 8th floor. Walkable distance to ampang park station. Gym available with good amount of equipment, but do not have stretch band.

I recently stayed from May 9th to 11th, 2025, in room 2327, and my experience was truly luxurious from start to finish. Upon arrival, I was warmly welcomed by the bellman and doorman, whose smiles set a positive tone for my stay. I was then escorted to the reception, where KL Chong and Shafiqah assisted me. Both were extremely professional, displayed excellent attitudes, and provided detailed information about the hotel. I appreciated being granted an early check-in at 2 pm—thank you for your kindness. When I first entered my room on level 10 (I can’t recall the exact room number), I was initially disappointed by several defects. However, Adam and Yang, the duty managers, quickly turned my unpleasant experience into a wonderful one. Their high level of customer service truly made a difference—they are real gems. A special thank you to Manish for taking such good care of my room, especially the thoughtful towel decoration during the evening turndown service. I loved it very much. I also had the opportunity to visit the Club InterContinental. Thank you to Alilol and Munirah for their outstanding service. The food was excellent, and the team’s professionalism and grooming were top-notch. Finally, Kenny, the duty manager who assisted me during check-out, was professional, experienced, and genuinely friendly. His warm smile made my departure just as pleasant as my arrival. Thank you to the entire team for delivering such a memorable and luxurious experience.

This is an old hotel building used to be known as Nikko Hotel back in the day. At least 35 years old. iHG did a great job in refurbishing and branding but some of the employees here are still stuck with the old mindset.

Beautiful, large rooms and staff are professional and helpful. The pool is not available at the moment (until March 26) unfortunately which was a disappointment as I had not been informed prior to arrival. The coffee in the room was never replenished over the three nights.

Hotel is clean and tidy. Location is a bit far from the crowded places. There are MRT and LRT stations nearby.