Platinum Suites KLCC Bukit Bintang Kuala Lumpur by Diamond Plaza Suites

Overal was good the location and the room looks nice but the bed sheets pillow case and towels need improvement.

I booked this hotel through American Airlines travel agency and thought I was booking directly with Deface platinum 2 hotel. The hotel was not able to find my reservation. We did not stay there and LUMA is refusing to refund our payment or even let us book a different date. This company is not a part of the hotel. Scam company and very bad service.

Slechte service van de gastheer! Deze is slecht bereikbaar en geeft geen goede begeleiding bij aankomt. Goede lokatie, redelijk schoon maar slechte bedden. Ook last van ongedierte in het appartement. Wel top zwembad bovenste verdieping.

Beautiful balcony views however… there was a lot I did not like about this hotel. The lobby was so busy to start off with and elevators take ages to come down also lobby and elevators have no AC. The rooms itself were basic, only one wall socket per side of bed, and there were lamps plugged in which meant no where to charge your phone whilst in bed unless you left it on the other side of the room. Both rooms had showers which were cold and water would barely go warm when used. Bathrooms had a constant smell to it which lingered into the room. Bed sheets had blood stains and the floor mat in the living room has a stain… which I found disgusting The windows in the bed room are a NIGHTMARE, the glazing on the windows is so so thin you can hear every single car beep and multiple cars revving their engines, it kept us awake till 7am we couldn’t sleep at all with the noise. Extremely noisy!!!!! The worst part about the entire hotel. WiFi was AWFUL, One bar service and 1 bar wifi in the bedrooms, called a technician up and all he did was reset the wifi and couldn’t speak English, wifi is cheap and awful I had to use all my data through the time I was in the bed room. Ultimately the view was nice but everything else was very very poor and I would not recommend staying at this hotel. The pool had about 30 people constantly was unenjoyable…. It was so busy in the pool, couldn’t breathe and the AC in the rooms smelt

Worst experience ever. Avoid this place. Reservations service is bad. We had problems and on 666rm they refund only 27 rm. so bad. I tell everything before arrival but they do same they not see it. I will never se d anybody there. This is non fair at all

Very conveniently located by walking distances (5 minutes walk) to 2 mass transit rail stations, Dang Wangi LRT and Bukit Nanas monorail stations. It is also 8-01 minute walk to local F&B places at Chow Kit and Jalan P. Ramlee, popular restaurants such Hard Rock Cafe Kuala Lumpur and Restoran Nasi Kandar Pelita for all your breakfast, lunch, dinner and supper needs. It is also nearby to other popular hotels and therefore you are always able to find a buffet meal if desired. I stayed in a deluxe suite apartment equipped with WIFI. It is well furnished as well as spacious for 2-3 persons. It has a kitchenette, a study room, a walk in wardrobe, a shower/restroom, a living and a master bedroom. Its kitchenette are well-equipped with all the kitchen and dining wares for 2 person. It is also equipped with a Borsch 330L two-door refrigerator, a Borsch microwave oven, 2 electric stoves and a kitchen sink. Beside that would be an Electrolux washing/drying machine with washing washing detergent readily available. There is a small dining table, well supplied with 2 complimentary bottles of water, replenished when you asked to make up room which can be slow and would only be done up to 6pm. The living room has a 3-person sofa seat and large TV which is in front of your master bedroom; the master bedroom doesn’t have a door but a sliding divider between the bedroom and the living room. As such your living room TV is also your bedroom TV. The walk in wardrobe has a ironing board and a electric iron, hangers and a small hanging rack. The big shower/restroom is well supplied with toothbrushes, toothpastes, toilet paper, and shower towels. It has water heater for warm showers and hand washing basin. The pity is that there is no bathtub (I had booked the deluxe suite through *********** thinking it has a bathtub looking at the review and photo; not sure if it wasn’t listed properly or it was the *********** UX/UI problem, but I only realised it didn’t had a bathtub after I paid to check.) The infinity pool at the level 51 has breathe taking views during day and night and would open only at 8am. The sky bar at level 51 is equally happening at night, and therefore good for gathering with a view. The check-in/check-out reception service do not have a proper reception counter; it is located at various points by the low parapet wall around a lobby waiting seating area while the staff are not in uniform. Not exactly welcoming, rather confusing and makes one wonder if their booking with the service apartment was authentic.